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Operations Administrative Assistant
Operations Administrative AssistantThe Hire Solution • Plano, TX, US
Operations Administrative Assistant

Operations Administrative Assistant

The Hire Solution • Plano, TX, US
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Job Description

Job Description

The Hire Solution has partnered with an international travel organization for an immediate temporary position for a client operations administrator. The ideal candidate is local to the Plano TX area, with a strong background in operations, administrative support, vendor relations and capable using technology such as MS Excel. This is a customer supporting role, so great phone etiquette and customer service orientation are very important. Duties include :

  • Execute client’s day-to-day operational activities within contractual terms and standard service agreements.
  • Responsible for detail-oriented tasks that include setting up and maintaining client programs.
  • Provide operational administrative support to the Client Operations Manager as required.
  • Responsible for creating and updating operational procedures.
  • Adhering to our processes, coordinate the on-boarding of new associate and wholesale programs by setting up the appropriate details in the

back-office system, ensuring client requirements are met in accordance with the agreements and internal client information sheets.

  • Maintain close involvement and positive relationships with team members, internal regional and global partners, clients, and third-party partners.
  • Responsible for managing disputes and voucher requirements, including the investigation, processing, documentation and reporting of such requests.
  • Run required monthly reports and send to clients within established SLAs.

    • REQUIREMENTS :

  • Legally eligible to work in the US without sponsorship
  • Fluency in Spanish or Portuguese desired but not required
  • Customer service oriented
  • Excellent attention to detail and good administrative skills.
  • MS Office tools including Word, Excel and PowerPoint.
  • Self-motivated with ability to prioritize, manage multiple requests simultaneously, and meet deadlines with an understanding of service level standards.
  • Excellent listening, verbal, interpersonal, written and communication skills.
  • Strong problem solving skills in combination with a methodical & structured approach to work.
  • High School Diploma or equivalent.
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