Client Advocate, Employee Benefits

ABOUT HUB :

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

JOB SUMMARY :

The Client Advocate acts as a benefit advocate for our clients. Helps resolve employee benefit issues, as well as educate our clients on how to better utilize their benefit plans.

DUTIES & RESPONSIBILITIES

Presents a knowledgeable, professional, and helpful image on behalf of the company.

Handles inbound calls on a queue system.

Assists clients and employees with various claims and benefit issues.

Respond to all phone calls and inquiries no later than 24 hours after receipt.

Provides timely resolution of issues.

Communicates with employers, employees, and medical providers to resolve benefit issues.

Helps educate client employees on how to maximize their plan benefits.

Documents all activities to ensure accurate reporting of eligibility and plan issues.

Handles other duties and tasks as deemed appropriate by the Supervisor or Manager.

QUALIFICATIONS

High School / GED

1-2 years healthcare claims processing, or benefits administration preferred

Bilingual preferred

KNOWLEDGE / SKILLS / ABILITIES

Ability to effectively and professionally communicate orally and in writing with internal and external customers.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Computer skills :  proficiency with Microsoft Office Suite and Outlook.

Desire to learn and grow within the insurance industry.

Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.

Confidence and demeanor to effectively interact with all levels within the organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.

Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.

Working Conditions and Physical Demands

This position primarily involves remaining in a stationary position for the majority of the workday.

The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at .

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

The expected salary range for this position is $20-24 / hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health / dental / vision / life / disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

#LI-RS1 #LI-LW1

Department Account Management & ServiceRequired Experience : Less than 1 year of relevant experienceRequired Travel : No Travel RequiredRequired Education : High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.