Dispatcher / Office Administrator

Job Description

Job Description

General Summary : Dispatchers answers and responds to any emergency or non-emergency calls to provide assistance or important information. Dispatchers are part of our team of healthcare professionals attending out-of-hospital medical incidents and inter-facility medical transports. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.

Principle Duties and Responsibilities :

1. To receive and confirm All assignments for the day

2. To calculate time and distance between assignments

3. To coordinate assignments and units, then produce a schedule and get it

4. approved prior to assigning drivers

5. To communicate with ALL units operating in the field and know there

6. whereabouts ALWAYS

7. To control all communications via the radio system including landline and

8. cellular communications

9. To keep a log of ALL communication equipment and it’s user

10. Institute a system for accountability for units, patients, equipment and

11. information

12. To keep Supervisors updated as to the day to day operations of the units

13. Organize, allocate and catalogue ALL company resources

14. Write and submit concrete and accurate reports on incidents

15. Adhere to established medical protocols and procedures as well as legal guidelines and health and safety

standards

16. Keep abreast with new guidelines and procedures through continuous training

17. Keeping work environment clean

18. All other assigned tasked

Working conditions : Office environment,, desk sitting

Knowledge, skills, experience required :

1. Receive emergency and non-emergency calls and record significant information

2. Address problems and requests by transmitting information or providing

3. solutions

4. Receive and dispatch orders for products or deliveries

5. Prioritize calls according to urgency and importance

6. Use radio, phone or computer to send crews, vehicles or other field units

7. to appropriate locations

8. Monitor the route and status of field units to coordinate and prioritize

9. their schedule

10. Provide field units with information about orders, traffic, obstacles and

11. requirements

12. Enter data in computer system and maintain logs and records of calls,

13. Activities and other information

14. 1-2 years of previous experience