Manager – Global Loyalty Content Operations & Analytics

Issuing Solutions is a high-growth multi-billion-dollar business unit within Visas Value-Added Services (VAS) organization. Our group is responsible for building & commercializing products that improve issuing bank processing and cardholder experiences.

The Manager for Global Loyalty Content Operations & Analytics will be responsible for sourcing curating and operationalizing processes around loyalty and rewards content for Visas global loyalty products.

Youll be working with regional and global teams to measure source and onboard content from merchants and brands across affiliate CLO and direct relationships.

This is a hands-on position focused on both client services as well as technical operations and analytics to scale offers across Visa surfaces. The ideal candidate is an operator who writes SQL automates workflows (n8n / Zapier) has solid CRM experience leverages AI in their workflows and exudes confidence in client meetings.

This is a critical position reporting to the Sr. Director Global Loyalty Content. This role requires strong internal client-management to support the full product development lifecycle structured problem solving project management and communication and persuasion. This individual will be expected to prioritize content and operations with heavy involvement in larger global content processes.

Responsibilities :

• Design own and continuously improve content operations : measurement outreach sourcing intake eligibility / targeting rules QA approvals publication monitoring reporting and incident response.
• Work closely with regional and global engineering and business teams to align on processes prioritization and goals.
• Build and maintain reporting for performance of all surfaces content and campaigns.
• Source and evaluate relevant offers via affiliate CLO and direct relationships - align to card segments categories and seasonality.
• Manage onboarding targeting lifecycle and quality for content catalogs across Visa surfaces.
• As needed support key strategic clients and other parts of the Visa Product and Value-Add Service sales motions.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications : Basic Qualifications

Preferred Qualifications

Additional Information :

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 131300 to 190650 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA / HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work : No

Employment Type : Full-time

Key Skills

Adobe Analytics,Data Analytics,SQL,Attribution Modeling,Power BI,R,Regression Analysis,Data Visualization,Tableau,Data Mining,SAS,Analytics

Experience : years

Vacancy : 1