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Front Desk Sales Associate

Front Desk Sales Associate

ScenthoundApex, NC, US
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Front Desk Sales Associate

Benefits :

  • Bonus based on performance
  • Free uniforms
  • Opportunity for advancement

Perks and Benefits :

  • Competitive hourly base pay, plus tips; sales bonuses
  • Merit-based pay increases
  • Complimentary service membership
  • About the Position

    The Front Desk Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

    This Position Requires :

  • Sales experience and confidence (membership sales are highly valued!)
  • Customer service experience (retail, restaurant)
  • Computer / Technology proficiency
  • A passion for dogs and dog health & wellness!
  • Reliable transportation
  • Willingness to work in a smoke-free environment
  • Willingness to work weekends
  • Who We Are Looking For :

    We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

    Tasks :

  • Drive membership sales through health and wellness education
  • Drive key performance indicators average ticket price and rebook ratio through memberships, service add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Scenter Manager
  • Skills and Abilities :

  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human!) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards
  • Compensation : $15.00 - $18.00 per hour

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    Front Desk Sales Associate • Apex, NC, US