Guest Experience ADAPlaza Ambassador | Part-Time | UBS Arena

Oak View Group

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet .

Position Summary

Our Guest Experience ADA / Plaza Ambassadors will be essential in creating a safe and memorable experience for all guests at UBS Arena but will focus on our ADA guests. This role requires a positive attitude as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our ADA guests in addition to access and crowd control for UBS Arena. ADA Ambassadors will be there every step of the way from when our guests park their cars to when they finally arrive at the arena. Will offer specialized service to our guests with disabilities and a wheelchair to whomever requires one either by necessity or for comfort.

This role will pay an hourly rate of $21.50.

Benefits for Part-Time roles : 401(k) Savings Plan and 401(k) matching

This position will remain open until December 31 2025.

About the Venue

UBS Arena at Belmont Parkismade for music and built for hockey. New Yorks newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group the New York Islanders and Jeff Wilpon. Thestateoftheartarenaopened in November 2021 and has welcomed numerous top artists including Harry Styles Sebastian Maniscalco Billie Eilish Dua Lipa TWICE Eagles John Mayer Kendrick Lamar and Post Malone. The venue delivers an unmatched live entertainment experience for guests including clear sightlines and premier acoustics.

UBS Arena is at the forefront of sustainability being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022 which made it the first arena to do so on the eastern United States seaboard.

Located on the historic grounds of Belmont ParkUBS Arena is located just 30 minutes by LIRR from Grand Central or Penn Station and is easily accessible from across the region via mass transit or car.

Responsibilities

• Ability to communicate clearly
• Ability to give concise directions to guests
• Ability to work in outdoor conditions
• Aid in orderly ingress and egress
• Assist guests in finding their seats restrooms concessions and other venue amenities
• Assist guests with disabilities with reasonable requests for accommodations including but not limited to wheelchair escort services
• Assist with crowd control measures
• Complete incident reports for accidents and out-of-the-ordinary events while transporting
• Complete wheelchair logs to document escorts
• Coordinate with the dispatcher for assignments regarding wheelchair assistance as well as additional assistance for guests in parking lots or shuttles
• Comply with all gate / section checkpoint screening requirements and processes
• Control access and press buttons to the elevator to limit patrons touching elevator buttons
• Effectively communicate safety and security measures throughout the arena
• Identify opportunities to create memorable experiences for guests.
• Manage elevator capacity
• Proactively direct greet and assist guests with questions and requests on / at UBS Arena / Campus
• Project a positive and friendly image when interacting with guests and responding to inquiries from venue staff and the public
• Provide accurate facility information with excellent customer service to patrons
• Provide exceptional guest service
• Provide specialized assistance general information and clear directions to guests
• Respond to and / or escalate guest complaints concerns and compliments
• Scan in each ticket to events
• Transport guests in need of a wheelchair escort safely to and from required locations remaining alert to potential hazards that may cause an accident
• Utilize electronic devices such as handheld devices computers and / or tablets
• Understand retain and adhere to safety protocols and procedures
• Understand retain and provide event information to guests
• Other organizational and administrative duties as determined by management

Qualifications

Intellectual / Social Physical Demands and Work Environment :

The intellectual / social physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual / Social Demands :

While performing the essential functions of this job the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including : following simple to complex (more than 3 steps) instructions and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including but not limited to : ability to direct / motivate / inform staff and foster collaboration ability to recognize and resolve conflicts and ability to openly communicate verbally and in writing with clients and co-workers.

Physical Demands :

While performing the essential functions of the job the employee constantly operates a computer and other office devices such telephones copy machines etc; occasionally moves about inside the office to access storage areas cabinets and office machinery; constantly communicates via telephone email and in-person with others to exchange accurate information; and constantly moves about the arena and event sites before during and after events to service clients and supervise staff. Talking and standing for long period

Work Environment :

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the incumbents location and minimal during non-event times.

Strengthened by our Differences. United to Make a Difference

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens our people improves our service and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.

Key Skills

Bidding,Apps,Benefits,Corporate Recruitment,Android Development

Employment Type : Part-Time

Experience : years

Vacancy : 1