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Oneida Hotel - Room Reservationist
Oneida Hotel - Room ReservationistAimbridge Hospitality • Ashwaubenon, Wisconsin, United States, 54304
Oneida Hotel - Room Reservationist

Oneida Hotel - Room Reservationist

Aimbridge Hospitality • Ashwaubenon, Wisconsin, United States, 54304
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Oneida Hotel - Room Reservationist

TheRoom Reservationist is responsible for handling reservations in a friendly and efficient manner, and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He / she is also responsible for participating in the monthly Rooms Merchandising meeting.

QUALIFICATIONS :

  • College course work in related field helpful.
  • Experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure.

RESPONSIBILITIES :

  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Answer all incoming calls promptly, in a friendly, efficient and courteous manner.
  • Be able to answer guest inquiries about hotel services, facilities and hours of operation.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Continually update Central Reservations on rates and availability, maintain availability calendar and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports.
  • Handle all special reservations, to include V.I.P. reservations, packages and discounts.
  • Compile and input all necessary information for the required Rooms Merchandising meetings.
  • Promptly, efficiently and accurately, book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
  • Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
  • Employees must, at all times, be friendly, helpful and courteous to guests, managers and all their fellow employees.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Reservations Manager and / or Guest Services Manager of sold out nights, group ceiling status, and possible problem situations.
  • Perform any other duties as requested by management.
  • Attend meetings as required by management.
  • Be able to perform all duties ofReservationsAgent and assist as needed at front desk.
  • After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

  • Now offering Daily Pay ! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
  • PROPERTY INFORMATION :

    Our hotel's convenient location places you across the street from Austin Straubel International Airport (GRB) and about four miles from Lambeau Field, home of the Green Bay Packers. After a morning of meetings, try your luck at the tables and slot games of Oneida Casino, connected to the hotel via an interior walkway. If you crave a dose of the great outdoors, visit Thornberry Creek at Oneida, which offers exceptional golf less than seven miles away.

    Application deadline for Colorado positions :

    PI97d6f9e84d49-30511-39215454

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    Reservationist • Ashwaubenon, Wisconsin, United States, 54304

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