Production/Application Support Lead (Plano)Smart IT Frame LLC • Plano, TX, United States

Production / Application Support Lead (Plano)

Smart IT Frame LLC • Plano, TX, United States

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Role : Production / Application Support Lead

Location : Plano, TX (Onsite 5 days / week)

Hire type : Full-time

About Smart IT Frame :

At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

Role Summary

Seeking an experienced Production / Application Support Lead to monitor, troubleshoot, and resolve production issues.
The role focuses on ensuring stable, performant, and reliable data pipelines, coordinating incident resolution, implementing fixes, and driving continuous improvement in operational processes.

Mandatory skills and expectations

Proven ability to lead and manage delivery for one of these technologies : Adobe, Informatica, or SFDC.

Solid handson experience in the primary technology (design, implementation, support, and release management).

Broad working knowledge of other enterprise technologies and integrations to enable crossteam coordination and troubleshooting.

Strong incident management, stakeholder communication , and team leadership capabilities.

Experience with change management, runbooks, and production support practices.

Key responsibilities

Act as single pointofcontact for production incidents and escalations ,

Coordinating resolution across engineering, QA, infrastructure, and vendor teams

Monitor system health and operational metrics;

Proactively identify and remediate potential issues

Lead oncall rotations and ensure appropriate staffing for 24x7 coverage if required

Drive change management and release coordination to minimize production impact

Implement and enforce operational best practices, standards, and SLA targets

Mentor and develop production support engineers;

Recruit and grow the team as needed

Track and report operational KPIs to stakeholders and leadership

Work with engineering teams to prioritize and verify permanent fixes for recurring issues

Automate repetitive operational tasks using scripting and tooling to reduce manual effort

Required skills and experience

Proven experience in production support or operations lead role supporting enterprise applications or services

Strong incident management and troubleshooting skills across applications, database, middleware, and infrastructure layers

Familiarity with monitoring and alerting tools.

Experience with oncall practices, escalation workflows, and major incident management

Proficiency with at least one scripting language for automation (examples : Python, Bash, PowerShell)

Understanding of networking, storage, databases (SQL and NoSQL) , and application stacks relevant to your environment.

📩 Apply today or share profiles at Mario.i@smartitframe.com

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