Role : Production / Application Support Lead
Location : Plano, TX (Onsite 5 days / week)
Hire type : Full-time
About Smart IT Frame :
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
Role Summary
- Seeking an experienced Production / Application Support Lead to monitor, troubleshoot, and resolve production issues.
- The role focuses on ensuring stable, performant, and reliable data pipelines, coordinating incident resolution, implementing fixes, and driving continuous improvement in operational processes.
Mandatory skills and expectations
Proven ability to lead and manage delivery for one of these technologies : Adobe, Informatica, or SFDC.Solid handson experience in the primary technology (design, implementation, support, and release management).Broad working knowledge of other enterprise technologies and integrations to enable crossteam coordination and troubleshooting.Strong incident management, stakeholder communication , and team leadership capabilities.Experience with change management, runbooks, and production support practices.Key responsibilities
Act as single pointofcontact for production incidents and escalations ,Coordinating resolution across engineering, QA, infrastructure, and vendor teamsMonitor system health and operational metrics;Proactively identify and remediate potential issuesLead oncall rotations and ensure appropriate staffing for 24x7 coverage if requiredDrive change management and release coordination to minimize production impactImplement and enforce operational best practices, standards, and SLA targetsMentor and develop production support engineers;Recruit and grow the team as neededTrack and report operational KPIs to stakeholders and leadershipWork with engineering teams to prioritize and verify permanent fixes for recurring issuesAutomate repetitive operational tasks using scripting and tooling to reduce manual effortRequired skills and experience
Proven experience in production support or operations lead role supporting enterprise applications or servicesStrong incident management and troubleshooting skills across applications, database, middleware, and infrastructure layersFamiliarity with monitoring and alerting tools.Experience with oncall practices, escalation workflows, and major incident managementProficiency with at least one scripting language for automation (examples : Python, Bash, PowerShell)Understanding of networking, storage, databases (SQL and NoSQL) , and application stacks relevant to your environment.📩 Apply today or share profiles at Mario.i@smartitframe.com