Electronic Health Information Management (eHIM) Specialist II

Position Summary

Performs health information activities necessary to organize, maintain, and use electronic patient health records. This position will process and / or provide electronic health information to various customers in a timely manner and maintain paper, electronic, and verbally protected health information in a confidential manner and a secure environment. Performs functions related to document imaging, reception and release of information duties.

Essential Duties

• Safeguards and protects the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
• Ensures compliance with guidelines / requirements related to patient confidentiality and release of information according to established policy and procedures.
• Reviews inbound fax queues to identify release of information requests and level of processing priority.
• Performs release of information on continuum of care and patient access requests. Processes patient access requests received via the patient portal. Reviews the request for appropriate authorization and responds as appropriate to the requestor for additional information as needed. Coordinates release of information of all third party requester through the applicable release of information vendor.
• Ensures all medical record requests are logged with accuracy and required details to process the request through the electronic medical record. Maintains patient access requests within the guidelines provided regardless of format of submission (authorization for release of information and / or patient portal).
• Monitors and prioritizes release of information requests and retrieves patient information from various archival systems. Electronically tracks and delivers medical records in accordance with established department workflows. Process requests in a timely and efficient manner within established timeline standards while maintaining quality and accuracy. Work is extremely detailed and requires a high rate of accuracy in order to meet legal requirements.
• Maintains in-depth knowledge of all applicable state and federal laws as they relate to release of protected health information, HIPAA Privacy and Security regulations, as well as enterprise policies and procedures pertaining to the release of protected health information. Ensure all disclosures are documented and in compliance. Interpret and adhere to legal requirements and established procedures that govern release of information.
• Acts as a liaison between the institution’s physicians and outside attorneys when needed. Communicates with National Jewish Health administration when increased support is needed via National Jewish Health attorneys.
• Performs self-quality checks on all work to ensure the accuracy of the release, confidentiality, and proper billing / charging.
• Utilizes a wide variety of software and applications in order to fulfill requests.
• Responsible for answering the phone, and providing customer service. Sorting and distributing mail and / or faxes. Assists in new employee orientation. Participates in problem-solving, be empowered to expedite decisions, explore and recommend options, and follow up on outstanding issues related to their work.
• Collaborates with HIM Management to identify and support quality and performance improvement initiatives. Meets and maintains productivity standards and competencies.
• Ensures accurate and efficient processing of outgoing referrals and additional support documentation needed to ensure timely scheduling activities are coordinated on behalf of the organization.
• Submits daily productivity statistics and performs quality assurance as requested.

Other Duties

Competencies

Supervisory or Managerial Responsibility

None

Travel

None

Core Values

Minimum Qualifications

Salary Range : $20.69 - $27.36

Benefits

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

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