Ops Learning and Delivery, Digital Coach Program Manager

Who we are :

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role

The Digital Coaching Program Manager serves as the program manager within the Learning and Delivery space, managing the digital coaching platform, powered by Zenarate. This role drives the strategy, implementation, and optimization of digital coaching capabilities to support agent training, upskilling, and remediation. While Zenarate is the platform in use today, the focus of this role is on managing functionality, integrations, and continuous improvement of digital coaching as a core learning capability.

What you'll do

• Owns the overall digital coaching platform strategy, integration, and adoption across Learning & Development.
• Develops and manages the implementation roadmap to align with training programs and business priorities.
• Partners with instructional design and training teams to ensure seamless scenario integration and execution.
• Builds a strong understanding of business processes and curriculum to identify opportunities for digital coaching.
• Reviews, tests, and implements vendor system releases (e.g., Zenarate updates) to ensure compatibility with infrastructure.
• Creates and maintains an inventory of coaching scenarios by training programs to maximize utilization and impact.
• Defines and reports on ROI, impact, and performance metrics for scenario enhancements and platform projects.
• Conducts user experience surveys and feedback loops to inform strategy, enhancements, and vendor conversations.
• Provides ongoing reporting and analysis of platform effectiveness.
• Oversees quality assurance activities for coaching scenarios and platform initiatives.
• Performs other duties as assigned to support the success of the digital coaching strategy.

What you Need

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our  Benefits at SoFi   page!

Pay range : $70,400.00 - $88,000.00

Payment frequency : Annual

This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.