Patient Care Coordinator

Patient Care Coordinator (General Surgery Department)

Under minimal supervision, the Patient Care Coordinator will coordinate and schedule all procedures into the scheduling system for all providers, technicians, rooms, and equipment when applicable. Works as a liaison between physicians / office staff, patients, and the service department to provide accurate and complete schedules for procedures. Provides instruction to patients regarding procedural preparation. Adheres to the policies and the policies of the department or facility providing service.

Location : 1330 Rockefeller Ave, Everett, WA

Schedule : Monday Friday 8 AM 5 PM PST. Potential opportunity for 4 10-hour shifts in the future

Primary Responsibilities :

• Schedules procedures appropriately. May interact with various scheduling tools
• Fills empty spaces on schedules as cancellations occur from patient waiting list
• Identify scheduling conflicts, notify appropriate people, and rearrange schedules to eliminate conflicts
• Calls patients from specialty referral list to arrange for preventive screenings when applicable
• Accurately takes basic historical data and documents to facilitate procedural scheduling and follows protocols and guidelines for appropriate procedure / test
• Communicates patients concerns of change in health status to MD or MA staff
• Communicates clinical information with other clinic disciplines regarding procedures. (Anticoagulation clinic, Anesthesia, Hospital, radiology, interpretive services, etc.)
• Assists with patient recalls
• May interact directly with patients, physicians, and staff daily to schedule and coordinate rooms, equipment, supplies, and procedural / testing schedules as well as coordination of billing for appropriate services
• May perform insurance pre-authorization when applicable
• May submit charges for services rendered when applicable
• Provides established written instructions and instructs patients regarding appropriate procedures on preparations for procedures, medication, and dietary restrictions for procedures
• Instruct patients to the proper location for tests
• Asks appropriate questions regarding insurance / referral needs
• Reviews paperwork from primary care office to assure patient is appropriately referred for screening or other procedure
• Reviews medical history with patients before scheduling procedures
• Determines from basic historical information per protocol whether patient may go directly to procedure or will need office consult first
• Following written parameters, instructs patients on how to alter medications (insulin, Coumadin, etc.) in preparation for procedure
• Arranges for and verifying interpretive services are available for procedures
• Check voicemail often throughout the day
• Answer phone calls as they come into the department
• Prioritize phone calls and voicemail
• Communicate with clinical staff regarding urgent phone calls. Gather pertinent information for taking clear, complete telephone encounters (TEs) according to standard work (SW) and direct patient calls to clinical staff according to clinical policy
• Perform patient interviews over the phone for those patients scheduling by phone to make sure they are scheduling at the appropriate facility, and appropriate procedure

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.