Customer Service Representative
The HT GroupAustin, TX, United Statesjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionExperience with Oracle and Salesforce required 3+ years of customer service experience, ideally in a fast-paced or high-tech environment Strong communication skills (written and verbal) Detail-oriented with the ability to manage multiple tasks and priorities effectively Self-motivated, team-oriented, and committed to delivering exceptional customer satisfaction
The HT Group has a security client in the in North Austin, TX looking for a Customer Service Representative who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process. This individual will build and maintain strong relationships with both internal teams and external customers while resolving issues and ensuring a seamless customer experience from inquiry to order fulfillment.
Contract-to-hire
25 / hr
Hybrid- 2 Days In Office / 3 Remote
Responsibilities :
- Build and maintain excellent relationships with assigned customer accounts and internal teams
- Respond to customer inquiries via phone and email, using Salesforce case management
- Ensure accurate customer data in Salesforce CRM and Oracle eBS systems
- Maintain communication with customers regarding order status or changes
- Support service contract management including renewals, add-ons, and terminations
- Collaborate with Inside Sales and Order Management to ensure seamless processing
- Log all customer communications and updates in CRM
- Support onboarding / order processing and escalate issues when needed
Requirements :
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com .
HPIND
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Customer Service Representative • Austin, TX, United States