Technical Field Specialist

Summary :

A leading manufacturer and distributor of window covering solutions for commercial and residential buildings is seeking a Technical Field Specialist based in Miami FL. This role will support customers across the Americas by providing expert technical assistance training and on-site support.

Responsibilities :

• Conduct both on-site and virtual training sessions for product lines including Roller Shades Honeycomb Roman Shades Vertical Blinds Panel Tracks Smart Drapes and MotionBlinds systems.
• Assist customers with the setup configuration and troubleshooting of motorized solutions such as Bluetooth Matter Thread and Bridge technologies.
• Facilitate customer onboarding through MotionBlinds Academy and other learning platforms.
• Travel to client locations (approximately 40%) to support product installation system integration and fabrication setup.
• Relay technical insights and field observations to internal teams to support continuous improvement of products and processes.
• Partner with Sales Operations and Product Development teams to align technical initiatives with business objectives.
• Participate in new product introductions industry trade shows and technical training events.

Maintain accurate documentation of customer interactions training sessions and service activities.

Requirements :

Required Experience :

IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Contract

Experience : years

Vacancy : 1