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Reservationist
ReservationistInns of Aurora • Aurora, NY, US
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Reservationist

Reservationist

Inns of Aurora • Aurora, NY, US
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Job Description

Job Description

$18-25 hourly depending on experience

  • This position does have the option to be a hybrid position but does require in person training

INNS OF AURORA, LLC CORE VALUES :

While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook :

  • Courage
  • Initiative
  • Dependability
  • Flexibility
  • Integrity
  • Judgment
  • Respect for others
  • Position Purpose :

    Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, Spa, and resort experience reservations with a professional and approachable demeanor.

  • Weekend and Evening Availability is Required
  • Responsibilities / Duties / Functions / Tasks :

  • Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels.
  • using available resources to accommodate guest requests within parameters
  • Communicate with guests primarily via phone and e-mail, occasionally in person.
  • Act as a brand ambassador to curate "the perfect stay" for each and every guest
  • Provide back-up support for guest services staff members, as needed.
  • Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity
  • Strategically up-sell guests to maximize revenue
  • Provide tours to guests, if requested
  • Provide support for Sales Department
  • Maintain an approachable, knowledgeable, and accommodating attitude
  • Answer general inquiries and direct phone calls to their appropriate departments
  • Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor
  • Maintain knowledge of current area events, activities, and hours of operation
  • Maintain knowledge of guest policies, room rates, and availability
  • Other duties, as assigned
  • Requirements

  • High school degree
  • Comfortable working in a highly technical, multi-system driven environment
  • Knowledge of high-touch operations and service requirements
  • Ability to work independently and exercise excellent judgement
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office programs and strong computer literacy
  • Ability to multi-task effectively under fast-paced working conditions
  • Must demonstrate a professional demeanor and possess highly developed interpersonal skills
  • Flexibility with hourly schedules, including weekend, holiday and evening availability
  • PREFERENCES

  • Prior experience in hotel operations / reservations
  • Experience working with Stay n' Touch PMS and Synxis CRS
  • Specialized historical knowledge of Cayuga County
  • Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn
  • Familiarity with IOA properties
  • Benefits

    We are proud to offer outstanding benefits to all of our employees.

    Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

    Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

    We are proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.

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    Reservationist • Aurora, NY, US

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