Business Analyst

Lansing, MI

Complete Description :

• Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
• Ability to obtain and report business and technical requirements
• Facilitate review sessions to discuss projects
• Excellent customer and communication service skills
• Work with multiple network platforms, such as, WAN, MLAN,WLAN, Security, Voice, and Videoconferencing
• Disseminate information effectively to all technical teams, customers, and technical managers
• Understand a large (enterprise) and complex network environment

Skills, Experience and Education :

Bachelors Degree, Required

Organization and Prioritization skills are Mandatory

Communication and Interpersonal skills are Mandatory

Previous experience working with multiple agencies and / or vendors and / or departments in an enterprise environment are Required

Minimum 1-3 years experience with Clarity is Preferred

Minimum 3-5years experience with Microsoft Project and Excel is Required

Minimum 2-3 years experience with DevOPs is Preferred

Minimum 3-5years experience with Remedy / Helix is Required

Minimum 3-5 years working within a Telecommunicationsenvironment is Required

Minimum 3-5years experience in a large Enterprise setting is Required

Minimum 3-5years work experience with multiple network platforms is Required

Minimum 3-5 years working with multiple network lines of service is Required

Minimum 5+ years dealing with customers is Required