Order Processing Supervisor

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Summary :

The primary responsibility of the Order Processing Supervisor is managing, supervising, and coordinating work order processing activities and members of their team. The Order Processing Supervisor is accountable for performance of the team, resolves processing issues, and provides direction and guidance to their team. The Order Processing Supervisor will also be responsible for driving adherence to SLA, standard operating procedures, and running regular team meetings, as well as helping to assign, train and implement new accounts.

Essential Functions :

Lead regular Team status meetings

Establish, document, and monitor standard operating procedures

Utilize the Not Released and Erosion reporting to drive Team performance and adherence to established SLA’s

Assist Order Processing as needed to drive resolutions with Management / Sales / External Customers

Assign and track volume per Associates

Controls workflow within team to ensure daily workload is completed a timely manner

Oversees the continual review and refinement of operational processes and procedures

Identifies and analyzes issues which directly impact Order Processing

Develops and implements solutions to optimize maximum productivity and efficiency within the teams

Leads, plans, and coordinates team in an efficient manner to effectively perform job functions

Assists in the development of training materials and conducts training on order processing

Creates reference manuals, job aids, and other tools for training sessions

Confers with internal and external departments to exchange information and resolve issues

Prepares and submits reports on work activities, operations, and production

All other job duties as assigned

Skills and Qualifications :

High school diploma or general education degree (GED) required. Associate’s or bachelor’s degree preferred

2+ years in a high-volume, metric driven, transaction-oriented service center environment supervising large teams

Proficient in conflict management and resolution

Experience providing solutions through analysis and investigation

Experience with job cost accounting and work in progress processes

Communicates effectively with customers, co-workers, and supervisors in a professional and courteous manner with strong written and oral communication skills

Interpersonal skills to develop and maintain professional working relationships with all levels of the organization as well as builders, vendors, subordinates, and co-workers

Exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions

Intermediate to advanced excel skills working with large volume of data– pivot Tables and v-lookups are a must

Ability to multi-task and perform in a fast-paced, high energy, multiple priorities and deadline driven environment

Must be flexible and adaptable to change – changing priorities and process improvement

Positive, professional demeanor that sets an example for the rest of the team

Motivated and driven by producing results and the success of the team

Preferred

Associates Degree / 2-year Technical School

BS / BA in a related discipline

Construction or homebuilding industry experience a plus

SAP experience a plus

Material resource planning and / or production control experience with Systems Application Process (SAP)

Bilingual experience preferred, but not required (English / Spanish)

Job Competencies

Strong technology skills and the ability to leverage technology in work processes

High level of organizational skills, time management skills, and ability to work effectively in a fast-paced environment to consistently meet deadlines

Excellent managerial, supervisory and / or leadership skills. Able to develop and motivate others. Inspire and hold direct reports accountable to reach objectives.

Pay range : $60K- $65K

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.