Server

About Common House

Common House is a gathering space that cultivates community through unique programming, thoughtful design, and fine dining. Today, we have Houses in Richmonds Arts District and Chattanoogas Southside, our flagship location on Charlottesvilles historic Downtown Mall and New Orleans! As we continue to expand to mid-sized cities throughout the country, were building a family of professionals, dedicated to sharing our vision of comfort and community.

Core Values

Hospitality

Integrity

Excellence

Teamwork

Flexibility

Position Summary :

Common House servers are ambassadors of the club, directing any and all resources to members and guests. They are responsible for the execution of food and beverage service, and accepting payments for restaurant offerings. They also create and maintain a warm and welcoming space by giving personalized service, and keeping the club clean.

Core Competencies :

Dining room and event service, consistency, organization, communication, hospitality

Responsibilities

Member & Guest Experience

Providing exemplary customer service in line with company standards to all members and guests at the club

Greets guests within a minute of arrival

Observe and communicate with guests and assess their needs

Escort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path or point to a destination

Act in a manner that professionally represents the values of the club

Accurately maintain checks for members and guests

Accept payment for food and beverage offerings

Update member and guest information in pos and pms

Service Area Preparation and Cleanliness

Proper stocking mise en place to meet forecasted volumes of service, before during, and after service

Work in a clean and efficient manner that meets health and sanitation requirements

Ensure cleanliness of service areas, in storage areas, and in guest service areas

Complete daily sidework

Knowledge

Maintain solid knowledge of steps of service and related protocols

Maintain proficiency in beverage offerings and all unavailable menu (86d) items

Keep up to date with food menu descriptions, allergens, and local purveyors

Participate in scheduled service trainings to further develop knowledge and enhance ability to upsell

Comply with all ABC laws and regulations and enforce these regulations with service team

Knowledge of club layout, storage areas, including table and position numbers

Knowledge of goings on, and club amenities

Communication

Communicate any daily beverage changes, par levels, or temporarily unavailable (86d) items with managers and service staff

Additional Duties :

Prepare coffee, tea, and other beverage offerings for members and guests consistently and with strict accordance to club recipes and standards

Attend daily pre-service meetings

Attend the training sessions and read training notes to improve your knowledge

Prepare any part of the club for a special event, this may include carrying chairs, tables, decorations, materials, and similar duties

Never leave the floor without the authorization of your manager

Work varied shifts, including weekends and holidays

Be fully conversant with every aspect of the Club's emergency procedures

Be fully conversant with all the Club's policies as detailed within the employee handbook

Use all chemicals in accordance with OSHA regulations and CH requirements

To be aware of and ensure constant compliance with all necessary operational policies including :

Health and Safety

Food Hygiene

Maintenance

Emergency Procedures

Liquor License Requirements

Education & Experience

Prior service experience preferred

Skills and Abilities

Excellent communication skills

Excellent customer service skills

Proficient multitasking

Ability to recall and memorize menu items

Ability to work well in a high-paced and at times stressful environment

Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems

Must have physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items, work indoors, being exposed to hot / cold surfaces, steam, wet floors and sharp knives is required and withstand environmental factors include noise, dust, cigarette smoke (if applicable) etc. . .

Professional appearance and demeanor

Physical Requirements

Prolonged periods of time walking, standing, and on ones feet. Must be able to carry 15 pounds repetitively.

Common House is an equal opportunity workplace. As such, we are committed to creating an inclusive environment and welcome applications from all genders, races, religions, sexual orientations, and ages, as well as parents, military service members, people living with disabilities, and any other groups that could bring diverse perspectives to our business.