Senior Manager of Client Onboarding

Senior Manager Of Client Onboarding

We're looking for a Senior Manager of Client Onboarding to help bridge the gap between sales and long-term account success for our digital marketing clients. This role will play a critical part in the first 3 months of client onboarding, supporting cross-functional teams to ensure strategic alignment, strong client communication, and smooth internal processes. This is a mid-level, hybrid position best suited for someone with 5+ years of hands-on experience managing paid media advertising campaigns who thrives at the intersection of client service, digital strategy, and operations.

Optimal is a performance marketing agency on a mission, bringing together the best data, technology, and people to achieve our clients' marketing goals. Brand, campaign, or cause : we maximize performance at every moment. We are not only digital media strategists we're award-winning industry leaders, with deep knowledge spanning all things digital : from advertising and paid media, to marketing and communications, to audience data and analytics, we deliver for our clients. Everyone at Optimal has the opportunity to learn, grow, and progress. Through our proprietary training programs, we provide our team members with the personal and professional development they need to achieve advancement at any stage in their careers. We're always looking for exceptional people to join our team. If this sounds like you, please apply!

Essential Functions, Duties, and Responsibilities :

• Client Onboarding Support (During New Account's First 36 Months)

Own the facilitation of account access and create the onboarding timeline for each new client

Serve as the voice of the client during onboarding to ensure expectations are clearly communicated and met

Support conversion tracking audits and ensure foundational tracking is in place (via pixels, tags, UTM strategy, etc.)

Minimum Qualifications & Skill Requirements :

Optimal is proud to offer the following :

This role is based out of our Austin office. Our Austin team works on a hybrid basis, with three days per week working in the office and two days per week working from home. Work hours are consistently 9 : 00 A.M. to 5 : 00 P.M., Monday - Friday, with the expectation that evening and weekend work will be required as necessary.

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