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Customer Service Representative

Customer Service Representative

Rooftop Chimney Sweeps LLCAlexandria, VA, United States
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Who We Are :

We're on the lookout for an enthusiastic Customer Service Representative to become a valued member of our team! At Rooftop Chimney Sweeps, we pride ourselves on honesty, integrity, and delivering exceptional service. If you're passionate about providing top-notch customer experiences and thrive in a dynamic environment, we'd love to have you join us.

Who You Are :

  • You're self-starting, driven, and reflective you're always looking for how you can improve.
  • You're not a afraid to leave your comfort zone and are always willing to try something new
  • You're eager to learn and you want a career that you can grow into you know you have awesome potential and you can't wait to unleash it.

What You'll Be Doing :

  • Answer incoming phone calls promptly and courteously.
  • Assist customers with inquiries, concerns, and service requests.
  • Provide information about services offered, pricing, and scheduling availability.
  • Maintain a friendly and professional demeanor while interacting with customers.
  • Listen attentively to customer needs and ensure accurate understanding of their requirements.
  • Schedule appointments efficiently, taking into account customer preferences and technician availability.
  • Update and maintain appointment schedules and customer records in the database.
  • Communicate effectively with technicians to coordinate appointments and ensure timely service delivery.
  • Follow up with customers to confirm appointments and provide any necessary reminders or instructions.
  • Handle customer complaints or issues promptly and professionally, striving to achieve satisfactory resolutions.
  • Collaborate with other team members to ensure smooth operations and exceptional customer service delivery.

    • Things To Know :

  • Hours vary based on the assigned shift but our phones are on Monday-Friday 7am-7pm and Saturdays from 9-2.
  • You must be willing to work the occasional Saturday in a rotating schedule with the rest of the team about once a month.

    • What Can We Offer You for All Your Hard Work?

  • Medical, dental, and vision benefits
  • A great career path with the opportunity to grow and advance
  • 16-$23 / hr plus bonus potential!
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    Customer Service Representative • Alexandria, VA, United States