Senior Technical Account Manager

About Kasada

Join us in stopping bad bots, for good! Kasada protects millions of online users everyday. Founded to stop automated bot attacks, we believe the internet should be a safe place for everyone. Bad bots are highly destructive. They take over accounts, steal content, overload systems and infrastructure and cause billions of dollars in damages every year. Seeking to restore trust in the internet, Kasada stops bots at the very first request including those that have never been seen before.

We’ve grown from a few friends working out of a shipping container under the Sydney Harbour Bridge to now operating globally, we’re spread across the world protecting some of the most well‑known brands on the face of the earth.

We’re an innately curious team that’s not afraid to bring bold ideas to create better ways of solving problems. We’re looking for people who are passionate about solving some of the most difficult and pressing cybersecurity issues, while having fun doing it!

The Role

Kasada is redefining how modern enterprises defend against automation abuse. We protect some of the world’s most sophisticated Fortune 500 organizations, and we’re looking for a highly technical, customer‑obsessed Senior Technical Account Manager to join our mission.

This role is built for someone who thrives at the intersection of deep technical problem‑solving, proactive customer leadership, and strategic influence. You will work directly with our largest and most complex enterprise customers—owning their success, guiding long‑term strategy, and resolving high‑impact technical challenges across distributed architectures, web infrastructure, mobile environments, and security ecosystems.

You will collaborate closely with Engineering, Product, R&D, and SecOps to deliver best‑in‑class experiences, while shaping the future of Kasada’s platform through customer advocacy and technical insight.

What You Will Do

• Serve as the strategic technical advisor for assigned enterprise customers.
• Lead onboarding and complex implementation projects across web, mobile, CDN, and cloud environments.
• Diagnose and resolve advanced issues across HTTP, DNS, proxies, CDNs, JavaScript integrations, and distributed systems.
• Own escalations, incident coordination, RCA delivery, and ongoing system health checks.
• Conduct QBRs : present metrics, insights, architecture recommendations, and long‑term roadmap alignment.
• Monitor customer environments for performance, anomalies, and optimization opportunities.
• Collaborate cross‑functionally with Engineering, Product, Support, and Customer Success.
• Create and maintain detailed technical documentation and environment mappings.
• Proactively influence product evolution with customer‑driven feedback and real‑world technical insight.

What You Bring; Technical Acumen

Customer & Communication Excellence

Strategic & Enterprise Experience

Collaboration & Adaptability

Qualifications

$165,000 - $210,000 a year

The Benefits of being a Kasadian

We want to ensure Kasada remains a great place to work and a place to do great work. It's important to us to build an inclusive environment where you can realize your full potential. We are a highly collaborative team regardless of location, placing a strong emphasis on our core values; and we have designed our benefits package so you can thrive, both inside and outside of work :

Sound interesting? What’s next?

Hit the apply button and one of our team will set up an exploratory, confidential discussion. We have designed our hiring process to be streamlined and thorough so everyone can make the right call on whether it is the right move for you. We are an inclusive team and this extends to all candidates that interview with us. Interviews are conducted virtually however if you want to come onsite - just ask! When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process, we want to ensure you are set up for success in every conversation.

Still with us? Just a little bit more…

Research shows that women and other marginalized individuals tend to only apply when they check every box. We’re always keen to broaden our perspective, so if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch, we'd love to have a chat and see if you could be a great addition to the team!

Please note : Kasada is an e-verify employer(US based applicants only)

Kasada is an e-verify employer(US based applicants only)

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