Medical office Rep II

Medical Office Rep II

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $24.75 - $28.10 / hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

As our Medical Office Professional, you will be the welcoming front-line ambassador and crucial administrative hub, ensuring exceptional customer service and seamless clinic operations. Every day, you will serve as the primary customer service contact, managing communications and distributing calls / messages for all stakeholders. You'll update patient demographics, verify insurance, take accurate messages, and schedule appointments via our electronic system. You'll also perform clerical duties supporting clinic goals and responsibly handle sensitive information. To be successful in this role, you will possess exceptional interpersonal and communication skills, meticulous attention to detail, strong organization, and proficiency with electronic systems. Your proactive problem-solving and dedication to customer satisfaction will be paramount.

Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.

Consistently makes eye contact and smiles.

Demonstrates active listening with positive can do attitude.

Consistently respectful, concerned, and shows empathy.

Uses scripted greeting. "Thank you for choosing Mercy Medical Group this is (your name) how can I help you"

Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Required :

High School Graduate General Studies, upon hire or High School GED General Studies

Preferred :

Six (6) month's experience in an outpatient setting as a Medical Office Receptionist performing similar duties and or an equivalent amount of experience in a high-volume customer service role in another industry / environment working with referrals or scheduling surgeries; and six (6) month's experience as a Medical Office Receptionist within Dignity Health Medical Foundation. Experience with multi-line phones / ACD phones

This position is represented by SEIU United Healthcare Worker.

One Community. One Mission. One California

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https : / / www.commonspirit.careers / benefits.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.