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Automotive Fixed Operations Director

Automotive Fixed Operations Director

Diplomat MotorsTroutdale, OR, US
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Job Description

Job Description

Diplomat Motors is looking for a results-driven Fixed Operations Director to oversee the day-to-day operations of our Service and Parts Departments. This leadership role is crucial in ensuring a high-performing team, exceptional customer satisfaction, and consistent achievement of performance targets. As a key member of our management team, you’ll be responsible for building and leading a strong service culture while ensuring compliance with company policies and manufacturer guidelines.

Compensation : 100,000 - $150,000

Responsibilities :

  • Lead and Develop Team : Hire, train, and lead service and parts staff to ensure high performance, technical competency, and excellent customer service.
  • Drive Department Performance : Set and monitor goals for service and parts departments; manage flat rate hour production, customer satisfaction, warranty compliance, and profitability while maintaining high-quality repairs and minimizing comebacks.
  • Customer Satisfaction & Issue Resolution : Promote a customer-first culture by ensuring timely, courteous service; resolve escalated issues promptly and according to dealership standards to build long-term loyalty and repeat business.
  • Budget & Financial Oversight : Prepare and manage departmental budgets; monitor KPIs and reporting systems to control expenses, maximize revenue, and improve net profit retention.
  • Process & Operational Management : Administer daily service operations including repair order accuracy, warranty processing, parts pricing strategy, cleanliness and organization of service areas, and inventory control.
  • Internal Communication & Leadership : Facilitate weekly team meetings; serve as the liaison between service departments, general management, and manufacturer reps; contribute actively in managers' meetings.

Qualifications :

  • Experience : 2+ years in service management (4+ preferred); dealership experience required.
  • Leadership : Proven ability to lead and develop staff.
  • Customer Focus : Strong communication and conflict resolution skills.
  • Technical Knowledge : Understanding of warranty, safety, and manufacturer procedures; ASE certifications preferred.
  • Administrative Skills : Budgeting, reporting, and basic administrative knowledge required.
  • Time & Task Management : Organized, efficient, and able to prioritize under pressure.

    • About Company

    Join our team and discover a work environment that encourages your growth and supports your journey. We pride ourselves on nurturing talent and celebrating success as a collective.

    We are looking to expand to Gresham, Portland, Fairview, Gladstone, Springdale, Happy Valley, and Lake Oswego.

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    Director Operation • Troutdale, OR, US