Talent.com
Float- Teller Operations Coordinator

Float- Teller Operations Coordinator

First HorizonHouston, TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Float-Teller Operations Coordinator

Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the teller staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving banking center goals. Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment.

Operational efficiency :

  • Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
  • Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
  • Monitor the daily balancing and processing of ATM(s), including the processing of all entries, servicing and required audits.
  • Responsible for the verification of deposits in the night and lobby depository.
  • Alert tellers about any suspected fraud, kiting, theft or other illegal activity.
  • Secure all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day.
  • Responsible for monitoring, controlling teller cash limits and banking center cash.
  • Accountable for ensuring that the total cash in the banking center is balanced daily.
  • Coordinate and assist with the dual control vault responsibilities.
  • Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals / less cash authority.
  • Assist tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors.
  • Performs teller cash audits as required.
  • Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client experience :

  • Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively.
  • Ensure an excellent overall client experience by assisting clients with select service needs.
  • Responsible for ensuring proper control and maximum efficiency in the teller line. Provide teller line support in order to keep customer wait times to a minimum.
  • Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

    • Sales and service :

  • Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
  • Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and tellers.

    • Team management :

  • Maintain workflow and handle scheduling the tellers.
  • Observe, coach, and lead the Teller team to ensure all strategic initiatives are executed effectively.
  • Assist in evaluating employee performance and counseling when needed.
  • Assist in determining and satisfying training needs and establish performance plans.
  • Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
  • Assist in conducting meetings to promote sales, product knowledge, and client service.

    • Compliance and risk management :

  • Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
  • Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers' difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
  • Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing.
  • Control the inventory of cash, Official Checks, and Personal Money Orders through dual control.

    • Perform all other job related duties as assigned.

    Supervisory responsibilities : Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

    Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and / or abilities required in this position :

    1. High school diploma or GED required. Bachelors degree preferred and 2-5 years of experience or equivalent combination of education and experience.

    Computer and office equipment skills :

    1. Microsoft Office suite

    serp_jobs.job_alerts.create_a_job

    Float Teller • Houston, TX, US