Customer Success ManagerActivate Talent • Minneapolis, MN, US
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Customer Success Manager
Activate Talent • Minneapolis, MN, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionOnboard new brands, run live demos, and ensure fast time-to-value. Join daily calls with founders and marketing teams to advise, troubleshoot, and guide strategy. Unblock clients by coordinating with internal teams across product, engineering, and support. Maintain high-touch relationships focused on outcomes, not ticket handling. Gather customer feedback and advocate for product improvements. Share insights with the internal team to strengthen product direction and customer experience. Keep CRM, notes, and account updates detailed and accurate at all times. Strong revenue under management High Net Revenue Retention (NRR) Low churn and consistently active accounts Measurable expansion within existing brands
Customer Success Manager
Overview We're seeking a proactive and relationship-driven Customer Success Manager to manage a portfolio of brands and ensure they achieve measurable growth and long-term success on our platform. You'll work closely with founders, marketers, and brand teamshelping them stay active, uncover opportunities, expand usage, and drive revenue. This is a high-touch, high-ownership role where you'll be on calls daily, solving problems, providing strategic support, and acting as the internal voice of the customer.
Account Ownership & Growth
- Manage a book of active eCommerce and brand clients, ensuring strong adoption and ongoing value.
- Drive revenue performance, retention, and expansion opportunities within your accounts.
- Monitor engagement and proactively step in when usage drops or risks arise.
- Identify upsell and cross-sell opportunities to increase Net Revenue Retention (NRR).
Customer Success & Support
Insights & Internal Collaboration
What Success Looks Like
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Customer Manager • Minneapolis, MN, US
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