Network Support Specialist (Hartford County)Top Prospect Group • Hartford County, CT, US
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Network Support Specialist (Hartford County)
Top Prospect Group • Hartford County, CT, US
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- serp_jobs.job_card.part_time
job_description.job_card.job_description24 years of IT field service or MSP experience. Strong knowledge of Windows OS (Windows 10 / 11) and Windows Server (2016 / 2019 / 2022). Experience with Active Directory, Group Policy, and Office 365 administration. Solid understanding of networking concepts : TCP / IP, DNS, DHCP, routing, switching, and firewalls. Familiarity with network security tools and practices (VPN, endpoint protection, multifactor authentication). Hands-on experience with common Windows-based business applications. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and customer service skills. Valid drivers license and reliable transportation (required for field service).
65-68k / Hartford County, CT / Level 2
We are seeking an experienced IT Field Service Technician to join our team. The ideal candidate will have a strong background in networking, network security, Windows operating systems / servers, and Windows applications. This role involves delivering onsite and remote support, troubleshooting technical issues, implementing solutions, and ensuring client satisfaction across a wide range of environments.
Key Responsibilities
- Provide onsite and remote technical support to clients, ensuring timely resolution of IT issues.
- Install, configure, and maintain Windows servers, desktops, and applications.
- Troubleshoot and support networking environments, including LAN / WAN, switches, routers, and firewalls.
- Assist with implementing and maintaining network security solutions (firewalls, VPNs, endpoint security, etc.).
- Perform system updates, patches, and preventive maintenance to ensure optimal performance.
- Collaborate with internal MSP team members to escalate and resolve complex issues.
- Document all work performed, including technical procedures and customer communications.
- Support project deployments including server migrations, network upgrades, and application rollouts.
- Provide excellent customer service, ensuring a positive client experience.
Qualifications
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Network Support Specialist • Hartford County, CT, US
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