Customer Service Representative

IASA Group, LLC.Fort Wayne, IN, US

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Job Description

Company Description

IASA Group, LLC, located in Fort Wayne, IN, specializes in providing high-quality specialized static and dynamic seals for Aerospace, Manufacturing, and Defense Applications. The company excels in efficiently "kitting" parts for streamlined inventory control and installation processes for their customers.

Role Description

This is a full-time on-site role for an Inside Sales Specialist at IASA Group, LLC in Fort Wayne, IN. The Inside Sales Specialist will be responsible for generating quotes, customer follow-up, market research, ensuring customer satisfaction through effective communication, and providing excellent customer service.

Qualifications

Experience in a client-facing, sales or business development role
Knowledge and experience in the Aerospace and Defense sector would be advantageous but not essential
Prior experience delivering on customers' needs ensuring continued business
Excellent verbal and written communication skills
Strong customer service and interpersonal skills for dealing with different types of customers and clients
Ability to write reports, proposals, business correspondence, and procedure manuals
Software knowledge using Windows, including Microsoft Products (ex. Excel)
Strong knowledge in utilizing technology
Effective Communication and Customer Service abilities
Experience in ensuring Customer Satisfaction
Strong organizational and time management skills
Ability to work well in a team environment

Responsibilities

This individual will be responsible for supporting the development of current / new business and managing existing business.

Understanding the business's ERP system and be effective in executing tasks within the system.

Create RFQ's, manage pricing, and vendors

Plan / buy forecasted parts for future orders

Establishes professional and responsive relationships with customers to ensure total customer satisfaction and continued business

Makes ethical and responsible pricing decisions

Follows up with customers to ensure the company is meeting or exceeding the service level

Prepare and manage daily customer quotations and orders

Acts as a liaison between customer and internal team members to ensure all customer expectations are communicated, understood and met throughout the organization

Is a responsible and cooperative team leader with other departments to address and resolve customer problems

Understands and works within the company policies and procedures

Maintains up to date knowledge of the industry

Other duties as required in support of the company and / or sales division

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Customer Service Representative • Fort Wayne, IN, US