Information Technology Help Desk Supervisor

SNI Companies has partnered with a growing company in the Washington DC area in search of a IT Service Desk Supervisor . These is a ONSITE positions.

This position is open for US Citizen & Green Card candidates.

Not open for C2C or referrals.

Compensation : $110,000 - $130,000 per year

For immediate consideration, please email your resume top .

Qualifications :

• A two-year college degree preferred; equivalent experience will be considered.
• Experience supervising a service desk in a law firm or other professional services environment.
• Prior supervisory experience.
• ITIL Foundation certification preferred.
• Minimum four years’ experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites.
• Experience with Exchange and a document management system is a plus.
• Strong customer service skills and personal initiative.
• Technical experience with hardware configuring and supporting workstations, laptops, and printers required.
• Strong technical knowledge of IT systems and services commonly used in a law firm or other professional services environment.
• Experience using service desk management software to manage support requests and monitor performance.
• Ability to write reports, business correspondence, and procedure manuals.
• Analytical mindset with the ability to analyze data, identify trends and make data-driven decisions.
• Ability to effectively present information and respond to questions from groups of managers and directors.
• Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information.
• Ability to motivate, coach and develop Service Desk Analysts.
• Ability to be a change agent and drive new firm initiatives.
• Possess exceptional judgement and professionalism.
• Ability to define goals and follow though to achieve results and demonstrate strategic focus.
• Ability to work in a fast-paced environment while exhibiting a strong attention to detail.
• Exceptional client service both internal and external.
• Strong customer service skills and the ability to effectively manage a team of Service Desk Analysts.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with staff at all levels of the organization.
• Strong problem-solving and organizational skills and the ability to think creatively to find solutions to complex issues.
• Ability to work well under pressure and manage multiple priorities.
• Flexibility to work additional hours, as necessary.