Service Delivery Manager – Network Infrastructure

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally.

Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC.

Visit www.microland.com for more details.

Role : Service Delivery Manager – Network Infrastructure

➡️ 3 days work from Office

Office Location : 2300 Lakeview Parkway, Alpharetta, GA - 30009

Job Description

Role Summary :

The SDM – Network Infrastructure is responsible for end-to-end delivery management of large-scale network infrastructure programs, encompassing service operations, financial governance, and client relationship management. This role ensures operational excellence, contractual compliance, and strategic alignment with customer business objectives.

Key Responsibilities :

Client Engagement & Program Management :

• Regularly connect with client stakeholders to review service performance and drive agreed outcomes to internal visibility and client closure.
• Lead the planning, execution, and governance of complex network infrastructure programs (LAN / WAN, SD-WAN, Wireless, Data Center, Cloud Connectivity, etc.).
• Oversee multi-tower service delivery (Network Operations, Service Desk, Field Support, etc.) to meet SLAs and KPIs.
• Drive transformation and continuous improvement initiatives across service operations.
• Coordinate cross-functional teams, vendors, and service partners to ensure seamless execution.
• Act as the primary point of contact for client executives and stakeholders.
• Lead service review meetings, QBRs, and executive reporting sessions.
• Translate client business objectives into actionable technology and service delivery goals.
• Ensure transparent communication, trust, and long-term partnership with clients.

Escalation Handling :

Service Performance & Operations :

Governance & Reporting :

Program Financials :

Leadership & Team Development :

Skills & Qualifications :

(EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.