Resident Onboarding Specialist - DTLA

As the Resident Onboarding Specialist , you will play a crucial role at GHP. You will serve as the first point of contact for all future residents after the approved application. As a successful Resident Onboarding Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional move-in experience.

REPORTS TO : Client Operations Manager

HOW YOU WILL CONTRIBUTE :

CUSTOMER SERVICE :

Move-In Process :

• Review detailed unit status reports daily to confirm the status of units.
• Work with the Leasing Specialist to ensure all completed move-in files are ready for the move-in process and ready to schedule.
• Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available.
• Collect completed files from the Leasing Specialist, after being audited by the Sr. Leasing Specialist / Leasing Manager.
• Contact future resident(s) to confirm move-in and schedule the move-in
• On the move-in day, collect move-in funds, renters insurance and perform a move-in inspection.
• Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in
• On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process.
• Identify long-standing vacant units and set up mini models.

Operations :

YOU HAVE :

Physical Requirements :

Salary Range : $19.00-$20.00 per hour, D.O.E.