Community Health Worker II, Community Outreach, Full-Time, Days

The  Community Health Worker II reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

The NMHC Community Health Worker (CHW) is a frontline health professional who is a trusted member or has a very close understanding of the community served.  This trusting relationship enables the CHW to serve as bridge between health system social services and the community.  The CHW facilitates access to services and improves the quality and cultural competence of service delivery.  A CHW also builds individual and community capacity by increasing health knowledge and self-sufficiency through outreach community education informal counseling social support and advocacy.  The CHW reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

Responsibilities :

• Act as liaison between health system social services and the community.
• Acts as patient advocate to ensure patient receives necessary care and resources that are clinically and culturally appropriate.
• Serve panel of assigned patients across the episode of care to promote trust continuity and connection to appropriate services.
• Develop trusting relationships with patients to provide effective longitudinal support assist patients in achieving social stability and close caps in care.
• As part of an interdisciplinary care team provide services in an outpatient clinic in the community and via telephonic support.
• Supports individuals families and communities to build capacity and strengthen their access to resources related to NMs social drivers of health screening patient education and other related NM resources.
• Facilitates patient and family education which promotes social wellness and increases knowledge of the health care system.
• Actively participates as a member of an inter-professional team working with physicians pharmacists social workers therapists and clinicians to provide comprehensive patient care.
• Collaborates with the Complex Care Clinics Population Health team Primary Care Community Affairs and FQHCs as appropriate to provide comprehensive patient support.
• Complete social drivers of health screenings and provide appropriate resources.
• Basic understanding of chronic complex diseases such as diabetes hypertension COPD and heart failure.
• Follows regulatory reporting requirements
• Documents appropriate data in the electronic medical record to support the care plan.
• Utilizes motivational interviewing and conflict resolution skills as necessary to ensure timely resolution of issues and system problems.
• Enhance professional growth and development through participation in appropriate educational activities volunteering events and community work.
• Train and orientate new community health workers
• Perform other administrative responsibilities as needed
• Position will be primary located at the Lake Forest Campus and will require travel to surrounding area for meetings.

Qualifications : Required :

Preferred :

Additional Information :

Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our  Benefits section to learn more.

Sign-on Bonus Eligibility :  Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception : New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

Remote Work : No

Employment Type : Full-time

Key Skills

English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills

Experience : years

Vacancy : 1