Job Title
Under limited supervision, answers and screens high volume calls. Patient appointments, register patient's demographics, telephone, and medication encounters. Once training is complete and an understanding of the job duties has been established, with management approval the position will become remote, with the understanding the remote status can change at any time with two-week notice.
Education
High School or GED equivalency.
Experience
Six months of related experience.
Skills
- Knowledge of medical terminology, CPT and ICD9 codes
- Strong skills in written communication
- Strong work ethic
- Excellent customer service and oral communication
- Ability to perform non-complex arithmetic calculations
- Ability to organize and maintain files and records
- Ability to manage multiple tasks and deadlines
- Basic computer skills
- Bi-lingual in Spanish or Russian preferred
Physical Requirements
Ability to sit, stand, walk and pay close attention to detailWorking Conditions
Normal office environment with little exposure to noise, dust, and the like.Must have excellent internet and cell connectionMust have a HIPAA compliant remote workspaceConditions of Employment
Ability to work in various offices for trainingAbility to work on campus for trainingAbility to work on location within an hour when internet service is down.Ability to work on location within an hour when equipment is not functioning.Patient & Workplace Safety
Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.Patient Population
Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.Principal Duties and Responsibilities
Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.Schedules patient appointments, using a computerized medical system or handwritten schedule.Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts.Codes lab requisitions with necessary patient data for proper processing and charging of lab work.Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures, if applicable.Performs related duties and faxing patient progress notes to referring physicians.Gbmc Values
Respect
Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others' needs, feelings, and capabilitiesExcellence
Meets and / or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows throughAccountability
Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on timeTeamwork
Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of othersEthical Behavior
Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients / families / coworkersResults
Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products / servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficientlyPay Range
16.79 - $24.37
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Covid-19 Vaccination
All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
