Help Desk Support

Description

You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us – it’s about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve.

SUMMARY

Provides computer support to employees in all departments and branches.

The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant’s skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues.

Computer hardware and software maintenance and installation.

Writes project reports and documentation for new or modified software and hardware.

Diagnose PC, LAN, WAN and data communication problems.

Performance monitoring, security, file maintenance and backup / recovery as it relates to microcomputers.

Assists department staff with application customization.

Assists with work projects such as converting to new hardware or software.

Makes recommendations for improvements in computer system.

Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs.

Participates in and completes training objectives with passing scores.

Follow all Riverview policies and procedures.

RELATIONSHIPS

Daily contact with Supervisor to receive direction and discuss department issues.

Daily contact with IT department staff.

Frequent contact with other departments / branches to provide assistance and support.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and / or training; or equivalent combination of education and experience.

SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports and business correspondence.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner.

OTHER

Accurate data input; at least 30 wpm.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to effectively communicate via phone / video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions .

Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and / or search firms for any job postings.

Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.

Qualifications

Education

Required

Associates or better in Information Technology

Years Exp 2 or better in Information Technology

or a combination of education and experience or better in Related experience or training

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights () notice from the Department of Labor.