Technical Support Engineer - UX

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Date Posted : 08 / 12 / 2025

Hiring Organization : Rose International

Position Number : 486898

Industry : Software

Job Title : Technical Support Engineer - UX

Job Location : Orlando, FL, USA, 32804

Work Model : Hybrid

Work Model Details : Hybrid schedule W / Th onsite

Shift : 1st shift

Employment Type : Temporary

FT / PT : Full-Time

Estimated Duration (In months) : 13

Min Hourly Rate($) : 35.00

Max Hourly Rate($) : 35.00

Must Have Skills / Attributes : CSS, Java, JavaScript, MySQL, Technical Support, Written Communication

Experience Desired : Java and JavaScript (2 yrs); Relational Databases (2 yrs)

Required Minimum Education : High School Diploma or equivalent

Preferred Education : Bachelor's Degree

• C2C is not available

Job Description

Education :

High School diploma or GED - Required

Bachelor's degree - Nice-to-have

Required Skills :

Strong object-oriented programming skills in Java / JavaScript

Highly experienced in their ability to troubleshoot difficult technical issues with ease

Experience working with dynamic HTML components : AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML

Working knowledge of the components in a web applications stack

Experience with relational databases such as MySQL

Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems

Strong personal commitment to quality and customer service

Ability to work with high-value customer administrators and developers

Understanding of basic networking and system administration.

Nice to Have Skills :

Fundamental understanding of Linux and / or UNIX knowledge

A fundamental understanding of IT service management and the ITIL business process

Web Services (consuming or providing) (SOAP, REST)

Data Extraction Technologies (e.g. JDBC, ODBC)

Any bi-directional, automated integration between two systems

Understanding of remote administration via SSH, SNMP, WMI, PowerShell.

Strong Familiarity with Eclipse IDE

A fundamental understanding of ITSM, ITIL, and / or CMDB

Strong Experience with relational databases (e.g. MySQL, Oracle)

Responsibilities :

We are looking for an experienced engineer with a passion for excellence.

The Technical Support Engineer will be responsible for managing and resolving challenging issues for company partners and customers.

This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the company platform.

This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.

The position requires working a shift from 8am-5pm PST and may be asked at times to work outside normal business hours (evening / weekend shifts, holidays) and be flexible to schedule changes.

Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally.

Successful candidates will enjoy generous earning potential and the chance to expand their role in the company as we grow.

We value a work-life balance while also collaborating through consistent presence in the office

Interview Process :

First round - 1-hour panel interview with 2 managers - hiring manager and one additional manager (non-technical questions)

Final round - 1-hour panel interview with 2-3 engineers (technical questions)

Important Note - Onsite Requirement :

This position requires an on-site presence weekly on Wednesday and Thursday

Benefits :

For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.

California Pay Equity :

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13 / 10-91.).

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