IT Technical Support / Helodesk support
Cloudious LLCRichardson, Texas, USA- serp_jobs.job_card.full_time
Job Title : IT Technical Support
Location : Richardson TX
Day 1 onsite
Job Description :
In this role the support technician is responsible for end user support. This requires strong written and verbal communication skills. The agent will be expected to handle all interactions in a courteous and timely manner.
Responsibilities
Reports to the onsite manager for their site.
Troubleshooting and maintaining IT equipment onsite and remotely.
IT equipment includes :
o Desktops
o Laptops
o Printers
o Fax machines scanners
o Tablets
o Smartphones
Responsible for :
o Monitoring escalating and resolving support tickets as per defined SLA and Governance requirements.
o Ensure timely and accurate documentation is entered into the ticketing system and updates are sent to the impacted end user.
o Technical maintenance activities as required by other teams and approved by manager.
Qualifications we seek in you!
Minimum Qualifications / Skills
2 years technical support experience or an associate degree in information systems computer applications or similar field.
High level customer service experience.
Fluent written and spoken English.
Onsite starting day 1.
Preferred Qualifications / Skills
Relevant experience in the design implementation and administration of desktop services
Industry recognized certifications including A Network ITIL Lean Six Sigma CCNA etc.
Bachelors or higher degree in information systems computer applications or similar field.
Key Skills
Baan,English Language,Ideas,Access,Games,Application Management
Employment Type : Full-time
Experience : years
Vacancy : 1
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It Technical Support • Richardson, Texas, USA