Assistant Community Manager

ELANDIS named as 2025 Best Places to Work In Multi-family is looking for experienced an Assistant Community Manager.

At Elandis, you will be valued for your hard work and dedication. We offer excellent and competitive pay with 100% Employer paid Health, Dental, Vision, and Life Insurance. Paid time off is accrued on day one and can be used after 90 days of employment.

R e q u ir e m e n ts

M i n i m u m 1 y ea r o f p r ev i ou s ex pe rie n c e w i t h r e si d e n t i a l, multi-family p r op e rty ma n ag e me n t.

K no w le d g e o f Mu l t i - F a m i l y O p e r a t in g S y st e m s, m u l t i p le P C s o f tw a re p ack a ge s s u c h a s Yardi, M icr o s o f t Of f ice (Outlook, Word, Excel, etc.) a n d f a m i l iari t y w i t h navigating the I n ter n e t .

S tr on g o r ga n iz a t ion a l, c o m m un ic a t io n ( w ri t te n / o r a l), an d i n ter p e rs on a l s k i l ls.

A b i l i t y to c h a n g e p r i o ri t ie s , m ee t d ea d l in e s, w o rk i n d e p e nd e n t l y , a n d f o l l o w t h r ou g h o n a s s i g n m e n ts

D e l i ve r h i g h -le v e l c u st o m e r s e r v i c e s k i l ls f o r i n ter ac t io n w i t h r e si de nt s, ve ndo r s , a n d c o - w o r ke rs

D e m on str a te a b i l i t y to b e ve ry d e t a i l - o rie n te d , a b le t o h a nd le m u l t i p le p r o je c ts at a n y g i ve n t i me , b e ex tr e m e l y p r o f e s s i on a l a n d c u s t o m e r s e r v ice o rie n ted

A b le to w o rk f u l l -t i m e , 4 0 h ou rs, w i t h po s s i b i l i t y o f o ve rt i m e r e qu ir e m e n t

A R EAS O F RES P O NSI B IL I TY TO I N CL U DE ( b u t n o t l i m it e d t o )

F i n a n c i a l

M a i n tain b u d ge ted d e l i n q u e n c y , r ev i e w i n g t h e A / R d a i l y a n d s ub m it o n a t i m e l y b a sis a n y r e qu e st e d r e po rt s .

E n s u re t h a t a ll r e n ts a n d late f ee s / c h ec k c h a r g e s a re c o l l ec te d , po st e d a n d d ep o sited d a i l y .

Sub m it p a st r e si d en t b a la n ce s to c o l l ec t i o n age nc y m on t h l y .

A s sist Maintenance Supervisor a n d C o m m un i t y M a n age r w i t h pu r c h a se o r d e r i n pu t a n d i n v o ice p r o ce s s i n g a s re qu e s te d .

P e r f o rm ev icti on s, u t i l i ty c u t - o ff s, a n d m a n ag e c o l l ec t ion s f o r d e l i n qu e n c y .

M ar k e ti n g / L ea s i n g

W o rk a s a te a m w i t h C o m m un i t y M a n age r a n d L ea si n g Specialist to e n s u re c o m m un i t y is r e n ted to bud ge ted o cc up a n c y o r h i g h e r. Sh o p c o m p e t i t i o n an d b e a w a re o f l o ca l m a r k e t c ond i t i on s a n d tre n d s. C on tr i b u te i d ea s to C o m m un i t y M a n ge r f o r c o m m u n i t y a n d i m p r o v i n g r e si d e n t s a t i s f ac t ion .

W e lc o m e p r o s p ec t i v e r e si d e n ts t o t h e c o m m un i t y a n d g i v e a c o mm un i t y t ou r w h e n L ea si n g Specialist is no t ava i l a b l e .

A n s w e r i n c o m i n g ph o n e ca l l s a n d h a n d le e ac h ca ll a pp r op riat e l y . Tra n s f e r c a l l s to C o mm un i t y M a n age r w h e n a pp r o p riat e .

A s sist i n r ev iew o f a ll on l i n e a n d p ri n t a d ve rt i si n g .

Mu st b e k no w le d gea b le o f a ll ph a s e s o f le a si n g a n d r e si d e n t r e te n t i on .

Ad m i n ist r a ti v e

A c ce p t s e r v i c e r e qu e sts f r o m r e s i d e n ts a n d f o r w a rd to s e r v ice te a m f o r p r o m p t p r o ce s s i n g . C o n d u c t f o l l o w - u p w i t h r e si d e n ts w h e n s e r v ice r e qu e st i s c o m p let e d .

D o c u m e n t c on ve rs a t ion s a n d ac t i v i t y d ea l in g w i t h p r o s p ec t i v e r e si d e n ts a n d r e si d e n ts in le a se f i l e an d op e r a t in g s y st e m .

E xec u te l ea se c on tra c ts a n d p r o ce ss m ov e -i n s, r e n e w a ls, no t i c e -t o - vaca t e s, a n d m o v e- ou ts i n op e r a t i n g s y st e m .

P r o ce ss d e po sit acc oun t i n g an d c o rr e s p o nd i n g r e po rts.

E n s u re o ff ice is o p e n o n s c h ed u l e , c on f irm c ond i t i o n o f t h e o ff ice an d m od e l a p a rt m e n ts a re to c o m p a n y st a nd a r d s .

M a i n tai n s re c o r d s o n a ll a s p ec ts o f m a na g e me n t ac t i v i t y o n a d a i l y , w e ek l y , a n d m on t h ly b a sis. Su b m i t s r e qu ired r e po rts to

C o m m un i t y M a n age r o n t i m e, b a s e d o n r e qu e s t.

R e si d e n t R e l a ti o n s

M a i n tain po s i t i v e c u st o m e r s e r v i c e a t t i tud e .

D ea l w i t h r e si d e n t c on ce r n s an d r e qu e sts o n t i m e l y b a sis to e n s u re r e si d e n t s a t i s f ac t io n w i t h m a na g e me n t.

E xec u te r e si d e n t r e t e n t i o n p r o g r am s (i. e ., r e si d e n t f un c t i on s , s p ec ial p r o m o t i o n s, m on t h ly ne w sl e t t e r s, e tc.).

E n s u re d istr i b u t i o n o f a ll c o m p a n y o r c o m m un i ty -iss u e d no t i ce s (i . e ., b a d w ea t h e r, e m e r ge nc y , e tc.).

Ph y si ca l l y i n s p ec t c o m m un i t y w h e n o n g r o u nd s, p ick u p l i t ter a n d r e po rt a n y s e r v ice n ee d s to t h e s e r v ice te a m . In s p ec t m ov e- ou ts a n d vaca n c ies w h e n r e qu e st e d .

C o m m un ity E n g a ge m e n t

P a rt i c i p a te in w eek l y / d a i l y o f f i c e st a ff mee t in g s.

A s sist w i t h c o m m un i t y i n s p ec t io n s e n s u ri n g t h e c o m m un i t y 's c u rb a pp ea l is c on sist e n t w i t h c o m p a n y po l i c ie s .

P r o v i d e s u p p o rt t o C o m m un i t y M a n age r a n d all other st a ff to e n c ou r ag e te a m w o r k , le a d a s a n ex a m p le in c r ea t in g a harmonious

environment.

R e p r e s e n t t h e c o m p a n y in a p r o f e s s i on a l m a nn e r a t a ll t i m e s.

S a f e ty

L ea rn a n d e n s u re c o m p l i a n c e w i t h a ll c o m p a n y , l o ca l, st a t e , a n d f e d e r a l s a f e t y r u le s .

E n s u re t h a t u n s a f e c ond i t i o n s a re r e po rted to t h e C o mm un i t y M a n age r in a t i m e l y ma nn e r.

Fo l l o w a " s a f e t y f irs t " p ri n c i p le.

A s sist i n exec u t in g p r o p e r r e s p on se a n d h an d l i n g o f a ll c o m m un i t y eme r ge n c i e s w i t h st a f f , r e si d e n ts, bu i l d i n g s, e tc. w i th in c o m p a n y gu i d e l i n e s to m i n i m ize l i a b i l i t ies (i . e ., c ri m i n a l ac t i v i t y i n c o m m un i t y , e m p l oyee / re s i d e n t i n j u rie s , f ire s , f l ood s, f r e e ze s, e tc.).

Ge n era l

P e r f o rm a n y a dd i t i o n a l d u t i e s o r t a s k s a s a s s i g n e d b y s up e r v is o r o r s e n i o r m a n ag e me n t.

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