Talent.com
Operations Analyst

Operations Analyst

JanjiSomerville, MA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

We're hiring : Operations Analyst

Somerville, MA (Hybrid – 2+ days / week in office required)

Janji, a mission-based running brand, is seeking an Operations Analyst to join our operations team and help optimize our warehouse operations, assist in customer service, coordinate with our third-party logistics (3PL warehouse), and collaborate with our factories. If you can navigate ambiguity, have a keen eye for detail, and have strong Excel skills, this could be the role for you. This is a full-time, in-person (no exceptions) role ideal for someone with 1–2 years of operations experience looking to grow within a fast-growing brand.

What you'll do :

Wholesale & Order Management

  • Troubleshoot and resolve issues with wholesale orders, ensuring accurate fulfillment and timely deliveries.
  • Work with our sales and customer service teams to correct order discrepancies, manage order modifications, and ensure happy customers.

Warehouse & Logistics Coordination Management

  • Act as the main point of contact between Janji and our third-party logistics (3PL) warehouse.
  • Monitor inventory levels and work with the 3PL on accurate stock.
  • Work with the customer service team to communicate stock-outs, shipment timelines, and any logistics or 3PL questions.
  • Identify and resolve shipping or fulfillment issues to maintain smooth operations.

    • Factory & Supply Chain Support

  • Collaborate closely with the Operations Manager to track and coordinate production timelines.
  • Communicate with suppliers to manage purchase orders and shipment schedules.

    • Customer Service Support

  • Lead our customer service team to ensure the best experience for all customers buying on Janji's site, including coordinating stock questions and shipment timelines.
  • Find new and innovative ways to bring efficiency and accuracy to the customer service experience.

    • Data Management & Report

  • Use Excel (or Google Sheets) to analyze order data, track inventory, and generate reports.
  • Maintain accurate records of shipments, invoices, and purchase orders.
  • Identify operational inefficiencies and propose data-driven improvements.

    • What you bring :

  • Can navigate ambiguity : You use resourcefulness to independently understand things that are either unclear or new to the organization
  • Detail-oriented : You catch errors before they become problems; you thrive on getting things right
  • Self-starter : When given assignments, you comfortably live within the gray zone. You don't need explicit direction on every issue that might arise.
  • Problem-solver : You take initiative to resolve issues efficiently and creatively.
  • Strong communicator : You're clear, professional, and proactive when working with internal teams, warehouses, and suppliers.
  • Excel chops : You know your way around VLOOKUP, Pivot tables, and complex formulas,  so you can manage data effectively
  • Experience : 1-3 years of experience in operations, logistics, or supply chain (preferred, but not required).
  • Must be in Boston : You live in greater Boston and can make it to our Somerville headquarters at least 2 days a week.

    • What we offer :

  • Competitive salary based on experience
  • 401k match, healthcare, dental care, as well as stipends for racing, fitness, and travel.
  • Opportunity to be part of a purpose-driven, fast-growing brand.
  • Collaborative and supportive team environment

    • This role is based in our Somerville HQ with hybrid flexibility (minimum two days per week in office).

    Apply with your resume and a brief note about why you want to work at Janji

    Powered by JazzHR

    vqWUZPldJW

    serp_jobs.job_alerts.create_a_job

    Analyst • Somerville, MA, US