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Customer Service Representative

Customer Service Representative

CBG Surveying Texas, LLC.Garland, TX, United States
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Location : Garland, TX (In-Office Only)

Status : Full-Time | Experience : 2+ Years Required

About Us

CBG Surveying is proud to be one of the oldest and most successful land surveying companies in Dallas and Houston, proudly serving our communities for over 30 years . We provide high-quality residential and commercial land surveying services and are driven by a culture of excellence, integrity, and client-first service.

We are currently seeking a Residential Customer Service Representative to join our team in our Garland, TX office. This role is vital to ensuring an exceptional client experience and smooth daily operations. If you thrive in a fast-paced environment, love helping others, and want to grow with a reputable company, we want to hear from you!

Key Responsibilities

  • Serve as the first point of contact for clients via phone, email, and chat.
  • Respond to customer inquiries with professionalism and warmth.
  • Schedule land surveys, confirm appointments, and manage survey timelines.
  • Enter and track orders and client information in real time.
  • Maintain an organized system of communications, notes, and deadlines.
  • Stay current on service offerings, team availability, pricing, and timelines.
  • Escalate complex client issues to the Customer Service Manager when needed.
  • Ensure a consistently excellent experience for all customers, both internal and external.

Requirements

  • Minimum 2-5 years of customer service experience.
  • Bilingual in Spanish (written and spoken), a plus.
  • High School Diploma or GED (some college preferred).
  • Excellent communication, problem-solving, and organizational skills.
  • Detail-oriented and able to manage multiple priorities.
  • Positive, collaborative, and professional attitude.
  • Experience in fast-paced environments and CRM / order-entry systems preferred.

    • Compensation & Benefits

  • Health, Dental, and Vision Insurance
  • Paid Time Off (PTO)
  • Opportunities for internal growth and advancement

    • Competitive compensation (based on experience).

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    Customer Service Representative • Garland, TX, United States