Event Planning Director

Event Planning Manager

Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.

Candidate Profile

Education and Experience

High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

Core Work Activities

Managing Event Planning Operations

Assigns all events turned over to Event Planning team.

Oversees for turned opportunities' function space and group room blocks.

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Leads execution of activities to support the Event Management strategy.

Works with direct reports to review scheduled events and troubleshoot potential challenges / conflicts.

Leads discussions to review event complexity and proactively avoid service challenges and failures.

Ensures the property is apprised of all groups that will impact property operations.

Manages customer budgets to maximize revenue and meet customer needs.

Maintains inventories to maximize customer satisfaction and revenue opportunities.

Works with highly complex or high profile groups when financial impact will be significant.

Leading Event Planning Team

Leads the catering menu development process.

Champions all standards, policies and procedures for the Event Planning team.

Leads Event Management meetings.

Providing and Ensuring Exceptional Customer Service

Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Managing the Sales and Marketing Strategy

Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

Conducting Human Resources Activities

Establishes customer service guidelines so employees understand expectations and parameters.

Ensures employees receive on-going training to understand guest expectations.

Observes service behaviors of employees and provides feedback to individuals and or managers.

Reviews staffing levels to ensure that guest service and planning needs are met.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer todays traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brands target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.