Senior Product Manager - Tech, Grocery Retail & In-Store Experience (GRAISE)

Senior Product Manager - Technical

Worldwide Grocery Store Tech (WWGST) is seeking a Senior Product Manager - Technical to join our Grocery Retail and In-Store Experience (GRAISE) team, leading hardware and other in-store technology initiatives. This role will drive product strategy and execution for next-generation in-store hardware solutions, working at the intersection of hardware, software, and retail innovation. You'll be at the forefront of revolutionizing the in-store shopping experience, developing new technologies to create engaging shopping experiences for our customers. This role offers the unique opportunity to shape the future of retail technology at one of the world's most innovative companies. The ideal candidate will blend technical acumen with strategic thinking, thriving in a fast-paced environment where they can make a tangible impact on millions of customers' shopping experiences.

Key Job Responsibilities :

• Contribute to the product roadmap for checkout and in-store engagement products and associated in-store technologies.
• Partner with engineering teams to define technical requirements, architecture decisions, and development priorities, ensuring alignment with long-term strategic goals.
• Drive product improvements through data-driven analysis, customer feedback, and field performance metrics.
• Lead cross-functional initiatives spanning hardware, firmware, and software teams, coordinating efforts across electrical, mechanical, design, and software engineering disciplines.
• Collaborate with operations teams to optimize cart deployment, maintenance, and fleet management strategies across diverse store environments.
• Define and track key performance metrics for cart hardware and store systems, including uptime, performance, and customer adoption rates.
• Develop comprehensive business cases for new technology investments, balancing innovation with cost-effectiveness and scalability.
• Work backwards from customer needs to deliver innovative shopping experiences, considering both shopper and store associate perspectives.
• Maintain an active awareness of emerging technologies and industry trends, proactively identifying opportunities to integrate innovative solutions into the grocery technology ecosystem.
• Leverage strong analytical and problem-solving skills to drive data-driven decision making.
• Demonstrate exceptional written and verbal communication abilities, with the versatility to convey complex technical information to diverse audiences.
• Thrive in fast-paced, ambiguous environments, delivering measurable results.

About the Team :

The Grocery Retail and In-Store Experience team owns the products that power checkout and in-store customer engagement, helping shoppers save time and money, and enabling store associates to do their jobs more effectively. Products include Dash Cart, Self-Checkout (SCO), Point of Sale (POS), Electronic Shelf Labels, Digital Displays, In-Store Mode for the Amazon app, and more.