Oracle Health Senior Federal Technical Project Manager 3rd Party Vendor Management

Senior Federal Technical Project Manager

Support the implementation and optimization of Oracle Health EHR solutions for Federal agencies by coordinating project tasks, assisting with stakeholder communications, and contributing to a high-quality, human-centric healthcare technology experience.

Advance Healthcare with TechnologyJoin Us as a Federal Technical Project Manager

At Oracle Health, we are dedicated to transforming how healthcare happensleveraging technology to empower patients, support clinicians, spark innovation, and save lives. Our mission is to create a human-centric healthcare experience, powered by unified global data. We work with some of the world's largest health systems, helping them turn data into lifesaving decisions and deliver better patient care. We are seeking passionate individuals committed to health equity and quality care for all. If you want to humanize healthcare, this is the place for you.

About the Role

We are seeking a results-driven Senior Technical Project Manager with deep experience in third-party vendor management and a strong understanding of technical maintenance and support operations. This role will oversee the performance, coordination, and compliance of external vendors while ensuring the stability, reliability, and lifecycle support of mission-critical systems or services. As the key liaison between internal teams and external service providers, you will manage vendor relationships, support contracts, incident response workflows, and preventative maintenance schedules. You will play a vital role in ensuring that vendor-delivered services meet both operational support standards and strategic business objectives. You will work closely with technical teams, support staff, healthcare partners, and third-party vendors to ensure the reliable performance while assisting with small-scale projects, system updates, issue tracking, and coordination of support activities. You will join a hard-working, knowledgeable team dedicated to shaping the EHR experience for service members, veterans, American Indians, and Alaska Natives.

Responsibilities

Lead third-party vendor management activities, including onboarding, contract execution, compliance monitoring, and performance oversight. Oversee and coordinate maintenance and support operations provided by internal teams and external vendors across hardware, software, or biomedical systems (depending on environment). Track Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and enforce contractual obligations. Manage recurring support contracts, maintenance schedules, warranties, and asset lifecycle plans. Serve as escalation point for unresolved vendor support issues and ensure timely incident resolution. Collaborate with procurement, security, legal, and operations to ensure vendors comply with internal policies and regulatory requirements (e.g., HIPAA, ISO, FISMA). Facilitate routine vendor performance reviews, audits, and status meetings. Support asset inventory tracking, system patching, upgrades, and refresh cycles. Create and maintain project documentation, including vendor scorecards, maintenance logs, service reports, and risk registers. Develop communication plans and provide regular updates to leadership and stakeholders regarding vendor performance and support activities.

Required Qualifications

Bachelor's degree in Information Technology, Engineering, Business Administration, or related field. 8+ years of technical project management experience, including 3+ years managing vendor relationships and support / maintenance operations. Strong understanding of support operations frameworks (e.g., ITIL) and vendor service management best practices. Proven experience with contract management, service level enforcement, and cross-functional coordination. Demonstrated ability to handle escalations, mitigate risks, and drive continuous improvement. Excellent communication, negotiation, and stakeholder management skills. Experience with tools such as ServiceNow, Jira, Smartsheet, or CMMS platforms. Clearance eligibility (e.g., Public Trust, Secret).

Preferred Qualifications

Project Management Professional (PMP), ITIL, or equivalent certification. Experience in regulated environments (e.g., federal, healthcare, finance, or energy). Familiarity with compliance frameworks like HIPAA, SOC 2, ISO 27001, FISMA, or FDA regulations for medical systems. Background in managing support for cloud services, enterprise software, or connected devices (as applicable).

Expectations

Must reside in or around the Arlington, VA area. Perform additional duties, as assigned. Willing to travel up to 25% as needed. Willing to work additional or irregular hours as needed and allowed by local regulations. Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only.

US : Hiring Range in USD from : $70,600 to $141,200 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following : 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee / Spouse / Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.