Onsite Support Analyst

Job title : Onsite Support Analyst

Location : Anchorage AK 99518

Duration - 6+ months

Summary :

"Candidate will have expert desktop support skills and be responsible for computer and network hardware, software, and peripherals in the corporate environment. The Onsite Support Analyst acts as the second point of escalation for resolving desktop or laptop-related incidents, service requests, and connectivity issues. The ideal candidate must have strong technical skills, be able to work independently in a fast-paced environment and be willing to take ownership of the services and sites they support in a proactive manner.

Key Responsibilities :

• Provide second-line, onsite investigation and diagnosis of IT problems.
• Assist with the local installation and configuration of computer systems, servers, and network equipment, as well as the staging and preparation of the above.
• Present to and educate customers on IT digital solutions, processes, and tools to increase their efficiency and unlock the value of the digital environment.
• Resolve and close incidents and service requests within allocated timelines.
• Communicate and engage with customers on the progress of their IT requests and incidents.
• Assist the internal Global Network Services and Global Infrastructure Services groups where local support is required.
• Liaise with third-party suppliers for hardware-related events. Supervise suppliers to perform repair, maintenance, installation, and changes involving IT equipment.
• Assist in infrastructure setup and renovation projects at monitored locations, including network devices, physical security systems, modern meeting rooms, and other emerging technologies.
• Fully document changes to in-house plans and network diagrams.
• Manage small, low-risk IT projects at the location.
• Listen to, understand, and interpret customer requirements to propose solutions that enable the business to be more efficient and leverage our digital environment.
• Stay up to date with the latest technologies and trends in the fast-moving IT industry.
• Comply with all Quality, Health, Safety, and Environment policies.