Team Lead

Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager, following established opening and closing procedures. Responsibilities include :

Ensures that Team Members work at a pace to maintain the restaurant’s established speed of service guidelines.

Ensures that workstations are clean at all times.

Ensures that cashiers follow cash handling procedures at all times.

Executes proper security and cash handling. Also, controls procedures and holds cashiers accountable to adhering to policies and procedures.

Ensures that Team Members monitor the dining room, restroom, parking lot and overall facility cleanliness.

Perform any of the tasks above as needed throughout shift

Addresses guest issues that may arise; consults with leadership regarding complex issues

Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.

Communicates employee performance and policy / procedure violations to management for appropriate handling.

Strictly adheres to all Company policies and procedures.

Requirements :

18 years old or older

Previous customer service and leadership experience required

Demonstrate positive attitude, honesty, and excellent customer skills