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Hearing Support Specialist (Office Specialist 2)

Hearing Support Specialist (Office Specialist 2)

State of OregonSalem, OR, US
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Hearing Support Specialist (Office Specialist 2)

To equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate.

This position is with the Workers' Compensation Board (WCB). WCB provides timely and impartial resolution of disputes arising under the Workers' Compensation Law and Oregon Safe Employment Act.

This position is represented by the Service Employees International Union (SEIU).

What's in it for you :

  • Rewarding work in a productive and creative environment
  • Colleagues who are passionate about public service
  • Work / life balance, 11 paid holidays a year, and a competitive benefits package
  • Advancement and learning opportunities that will help grow your career with the State of Oregon
  • Possible eligibility for the Public Service Loan Forgiveness Program

Here's what you will do :

As the Hearing Support Specialist, you will process all agency mail, which includes opening, screening, routing, and recognizing appropriate processing actions for legal filings, motions, requests for expedited hearings. You will also be the backup for the primary receptionist, as well as perform a variety of other back-up duties within the Administrative Services Division.

Here's what you need to qualify :

Minimum Qualifications :

  • Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents

    • OR

  • An associate degree in any field

    • OR

  • An equivalent combination of education and experience

    • Requested Skills :

  • Experience providing clerical support in a fast-paced office environment
  • Strong verbal and written communication skills, with the ability to handle sensitive or confidential information appropriately
  • Excellent organizational and time management skills, including the ability to balance multiple tasks and meet deadlines
  • Experience working as a receptionist or first point of contact, including phone and in-person communication
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) or similar tools.
  • Ability to remain calm and professional under pressure
  • Flexibility and adaptability when responding to changing priorities or unexpected situations
  • Ability to lift 30-50 lbs.
  • Has outstanding attendance

    • Application information :

  • A resume and cover letter are required for this job posting. Please attach them in the "Resume / Cover Letter" section of the application.
  • Please ensure that you clearly demonstrate in your application materials that you meet the qualifications and requested skills listed above and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.
  • You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.

    • Additional information :

  • Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.
  • The salary range listed is the non-PERS eligible rate. If you are already a participating PERS member or once you become PERS eligible after 6 months of employment, the salary range will increase by 6.95% and the required 6% employee retirement contribution will be deducted from your pay.
  • The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. This information may be required after the interview process, depending on the requirements of the position.
  • This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
  • Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website : Veterans Resources.
  • We hire preferred workers! For more information, please visit our website : Preferred Worker Program.
  • The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.

    • Helpful links and contact information :

    Learn more about DCBS

    DCBS Career Fairs and Workshops

    Understanding the State Application Process

    Help and Support webpage

    For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov.

    DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our diversity, equity and inclusion webpage.

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