Senior Manager, Policy Administration

Senior Manager, Policy Administration

This position is eligible for teleworking, which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective

Reporting to the Director, Policy Administration, this position will be responsible for managing the development and maintenance of MTA People / HR policy directives in support of the MTA's mission and strategic objectives. This includes, but is not limited to, researching, benchmarking, drafting, maintaining, and updating People Department policy directives and standardized procedures.

Responsibilities

Research, benchmark, draft, maintain, and update the People Department policy directives and standardized procedures. Conduct policy research and data collection. Collect and develop data received from agency partners related to the establishment of People policy standards.

Facilitate collaboration with agency partners, senior management, and other MTA stakeholders on interpretation of and compliance with People Department policies, procedures, guidelines, and standards.

Ensure that policies, procedures, and practices comply with city, state, and federal laws, as well as align with the MTA's mission and strategic business objectives.

Conduct comparative analyses and research of policies, procedures, guidelines, and programs. Collect quantitative and qualitative data on changing and emerging trends. Analyzes trends and metrics to develop solutions, programs, and policies. Make actionable proposals for policy and procedural revisions and best practices to the Director. Develop and maintain policy comparative analysis spreadsheets and reports.

Assist the Director in the development and implementation of policy education, training, and communication. Formulate strategies for effective policy education and compliance at agency partner venues. Craft language and organize the distribution of governing policies through effective communication channels. Facilitate information exchange between agency partners and senior management to enhance awareness (e.g., policy notices, updates, etc.).

Ensures Policy administration internal audits are conducted timely manner. Makes recommendations addressing any process or policy gaps, or other issues as determined by the Director.

Support the Director of Policy Administration and perform the Director's duties in their absence.

Other duties as assigned.

Required Knowledge / Skills / Abilities

Must demonstrate ability to measure ongoing effectiveness of Human Resources policies, procedures, and practices and recommend changes as needed. Advanced knowledge and understanding of federal and state Human Resources and labor laws / regulations. Ability to work with all internal levels within a given organization, including the MTA Board. Demonstrated ability to communicate and interact well with external agencies. Demonstrated ability to work in a high-profile, high-pressure environment effectively. Demonstrates project planning skills and ability to meet deadlines even as priorities change. Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible. Experience in a blended organization or experience in a consultative role within a changing organizational environment, including "hands-on" experience and knowledge of human resources functions such as recruitment, compensation, organizational development, employee engagement, compliance, and change management. Must have superior writing, research, and analytical skills. Excellent attention to detail. Excellent communication (verbal, written) and interpersonal skills. Excellent organizational, planning, and presentation skills. Excellent Project Management skills. Excellent time management skills and the ability to plan strategically. Must be able to set priorities and timelines, meet deadlines, and handle multiple diverse activities without supervision. Must possess good judgement and be able to make decisions in a timely manner. Must possess conflict resolution skills and be able to work collaboratively with others. Displays strong leadership skills with the ability to motivate and foster teamwork. Ability to assist managers in solving organization, people, and change-related issues. Demonstrated quantitative skills. Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.

Required Education and Experience

Bachelor's degree in Business, Public Administration, Public Policy, English, Law, Political Science, Human Resources, or a closely related field. An equivalent combination of education and experience may be considered in lieu of a degree. Minimum 6 years related experience with an emphasis on policies, procedures, or written communications preferred, including at least 3 years in a managerial and / or project manager / administrative role in a large, multi-faceted, fast-paced organization or governmental body preferred.

The Following is / are preferred : 7 years of related experience with an emphasis on policies, procedures, or written communications preferred, including at least 3 years in a managerial and / or project manager / administrative role in a large, multi-faceted, fast-paced organization or governmental body preferred. Familiarity with the MTA's policies and procedures. Familiarity with the MTA's collective bargaining procedures.

Other Information May need to work outside of normal work hours (i.e., evenings and weekends). Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission"). Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.