Account Manager
We are looking for an Account / Project Manager to own multiple customers' books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals / plans will have ample opportunity for growth within the organization. Reports to : Sales Manager
Minimum Qualifications :
- Previous customer service and / or administrative experience is required (1+ years strongly preferred) retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well
- Computer proficiency is required
- Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential
Additional Proficiencies :
Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgencyMust have communication skills, both written and verbalMust be organized, possess strong problem-solving skillsMust show initiative, self-motivation, perseverancePreferred Qualifications :
Bachelor's degree in related fieldOR 2 years industry experienceWorking Conditions :
Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat / cold conditions. Office work may include sitting for extended periods. May include some travel both by car and by air.
Supervisory Responsibilities :
Yes
Essential Job Functions :
Own and grow assigned accounts by serving as the primary contact and ensuring an exceptional, consistent customer experience.Lead Industry 4.0 conversations that help customers modernize operations through connected devices, smart automation, and data-driven solutions.Sell the complete Rensenhouse offering hardware, software, services, and support through consultative sellingDevelop strategic account plans that identify growth opportunities, upcoming projects, and long-term customer goals.Collaborate cross-functionally with specialists, inside sales, operations, and purchasing to deliver a seamless customer experience.Stay current on products and technology to provide credible advice, alternatives, and modernization guidance.Facilitate customer forecasting and planning to ensure supply reliability and proactive inventory alignment.Support marketing and customer engagement efforts such as events, trainings, and communications that strengthen customer relationships.CED is an Equal Opportunity Employer - Disability | Veteran
Other Compensation : The following additional compensation may be applicable for this position :
Profit SharingBenefits available for this position are :
Insurance - Medical, Dental, Vision Care for full-time positionsDisability InsuranceLife Insurance401(k)Paid Sick LeavePaid HolidaysPaid VacationHealth Savings Account (HSA) and matchingDependent Care Flexible Spending Account (FSA)TeledocPaid Pregnancy & New Parent Leave