Team Lead, Customer SupportJ Lee Engineering • San Antonio, Texas, USA
Team Lead, Customer Support
J Lee Engineering • San Antonio, Texas, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionYou have 3-5 years of customer service experience including at least 1-2 years in a leadership supervisory or senior mentor capacity. Youre a natural leader who knows how to motivate and empower your team. You set a good example for others by being positive and optimistic. You have excellent written and vocal communication skills. You can convey complicated ideas well and are an excellent active listener. You enjoy delving into a problem and dont stop until youve found an excellent answer. Youre familiar with CRM software (e.g. Zendesk Salesforce or similar) and other support tools. You have a strong sense of empathy for your consumers and the patience to handle any issue with dignity and professionalism. A bachelors degree is beneficial but relevant experience is equally important! $65000 to $85000 depending on experience and credentials. Medical dental and vision insurance policies for you and your family. A 401(k) plan with a generous business match to help you save for the future. A flexible Paid Time Off (PTO) policy as well as paid corporate holidays allows you to rest and rejuvenate. A budget to help you create a pleasant and effective remote workspace. Opportunities for advancement through access to courses conferences and training. Supporting you and your family during one of lifes most momentous events.
Job Summary
Were searching for an enthusiastic and experienced Customer Support Team Leader to lead our outstanding team of support specialists. As the Team Lead you will be the advocate of our customer experience a mentor to your team and an important contributor to our companys success. You thrive on problem solving inspiring people and fostering a pleasant efficient and enjoyable work atmosphere. If you enjoy assisting others and leading a team to success wed love to meet you!
Key Responsibilities
- Coach coach and motivate a team of Customer Support Specialists to provide exceptional service. You will have regular one-on-one meetings provide constructive comments and assist your team members in their professional development.
- Act as the go-to person for complex or sensitive customer concerns offering prompt and sympathetic solutions that transform difficult situations into good experiences.
- Monitor and analyze key performance indicators (KPIs) such as response time customer satisfaction (CSAT) and resolution rates. Use this information to detect patterns and opportunities for improvement.
- Welcome new team members and create regular training programs to maintain the teams skills sharp and up to date on our goods and services.
- Proactively find opportunities to improve our support workflows tools and policies benefiting both our customers and our staff.
- Collaborate with other departments such as Product Engineering and Marketing to share client input and guarantee a consistent customer experience.
- Prepare and present frequent team performance and customer insights reports to leadership.
Skills and Qualifications
Annual Pay
The annual remuneration for this position ranges from
Compensation & Benefits
We believe in taking care of our team! Heres an overview of what we offer :
Please keep in mind that while this is a remote employment candidates must be legally entitled to work in the United States and reside there.
If you want to lead a brilliant team and have a significant impact on our client experience please apply! We cannot wait to hear from you.
Key Skills
Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV
Employment Type : Full Time
Experience : years
Vacancy : 1
serp_jobs.job_alerts.create_a_job
Customer Support Lead • San Antonio, Texas, USA
Job_description.internal_linking.related_jobs
Coach and model service excellence through accurate and high quality picking, staging, and order validation.Respond to customer and associate questions, resolve issues, and escalate when needed.Bal...serp_jobs.internal_linking.show_more
Express Employment San Antonio Southwest is looking for.The Onsite Accounts Payable Lead is responsible for overseeing and managing the full accounts payable cycle from invoice receipt to receiving...serp_jobs.internal_linking.show_more
Our company at H&R Block believes in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also...serp_jobs.internal_linking.show_more
At Propel Financial Services, we specialize in property tax lending and creative real estate financing solutions that empower property owners to resolve tax burdens quickly and confidently.Headquar...serp_jobs.internal_linking.show_more
Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
At Academy Sports + Outdoors, our Purpose is to make it easier for everyon...serp_jobs.internal_linking.show_more
TRIGO Global Quality Solutions is seeking to fill a 1st shift Team Leader Position in San Antonio, TX.Overall Purpose of a Team Leader.
Ensure customer satisfaction by providing quality services / sup...serp_jobs.internal_linking.show_more
At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...serp_jobs.internal_linking.show_more
POSITION SUMMARY / RESPONSIBILITIES.Provides basic leadership skills for assigned patients, collaborates with other departments and begins process of proactive thinking when implementing the plan of ...serp_jobs.internal_linking.show_more
At Panera, our leaders are celebrated for bringing out the best in their teams.Enjoy great perks, a welcoming culture, and the opportunity to make a real impactevery day.
Get ready to rise and come ...serp_jobs.internal_linking.show_more
At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...serp_jobs.internal_linking.show_more At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...serp_jobs.internal_linking.show_more 
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...serp_jobs.internal_linking.show_more At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...serp_jobs.internal_linking.show_more 
An Insight Global Employer is looking for a responsible individual to process a high volume of shipping containers for external customers.
Will also maintain records, perform computer data entry, an...serp_jobs.internal_linking.show_more Our company at H&R Block believes in the power of people helping people.Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We strive to con...serp_jobs.internal_linking.show_more 
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states from coast to coast.
At GO Car Wash, we're committed to providing an engaging, re...serp_jobs.internal_linking.show_more Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
At Academy Sports + Outdoors, our Purpose is to make it easier for everyon...serp_jobs.internal_linking.show_more 
We believe that taking care of our guests begins with taking care of our crew, and we try to do an amazing job with both.
No insane hours, no crazy demands; just great food, great people and a great...serp_jobs.internal_linking.show_more
Full Time - Fulfillment Team Lead - Day
Lowe's • San Antonio, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
AP Lead
Express Employment Professionals Defunct • San Antonio, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Associate Team Leader
San Antonio Staffing • San Antonio, TX, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Lead Specialist
Propel Financial Services • San Antonio, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Store Team Lead
Academy Sports and Outdoors • San Antonio, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Team Lead
TRIGO Global Quality Solutions • San Antonio, TX, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Team Leader
H&R Block • San Antonio, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Patient Care Team Leader (SAN ANTONIO)
University Health • SAN ANTONIO, Texas, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Team Manager
Panera • San Antonio, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Retail Support Lead
Five Below • San Antonio, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Multi-Unit Team Leader
H&R Block • San Antonio, TX, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Team Lead
Tempur Sealy • San Antonio, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Associate Team Leader
H&R Block • San Antonio, TX, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Support Coordinator
Insight Global • San Antonio, Texas Metropolitan Area, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Team Leader
San Antonio Staffing • San Antonio, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Team Lead
GO Car Wash • San Antonio, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Store Team Lead
San Antonio Staffing • San Antonio, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Team Lead
TradeJobsWorkforce • 78292 San Antonio, TX, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted