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Field Service Technician

Field Service Technician

Accel EntertainmentJoliet, IL, US
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Accel Entertainment Technician Position

Accel Entertainment partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting spaces and then support the partnership with best-in-class service, marketing, and dedicated relationship management to continue to improve business results. With a strong culture of compliance, Accel is the largest distributed gaming operator, committed to helping its local business partners succeed. We provide video gaming terminals, redemption terminals, and amusement devices (pool tables, jukeboxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops, and fraternal and veteran establishments across the country.

Position Basics

  • Technicians are in the field 40 hours / week, in bars, restaurants, gas stations, truck stops, etc.
  • Multiple service positions available across all areas of Chicagoland & Northern Illinois.
  • Rates range from $18-$30 / hour, dependent on related work experience & proficiency.
  • Will train inexperienced candidates.
  • Shift starts from home.
  • Company-supplied vehicle + fuel card.
  • Competitive benefits - health insurance including vision and dental; 401(k) with match; PTO + paid holidays; and additional total rewards.

About Accel Entertainment

Accel Entertainment is the largest Gaming Terminal Operator in the country, providing video gaming equipment, ATMs, and amusement devices (pool, dart, jukebox, etc.) to over 2600 locations in Illinois. Our focus is providing unmatched customer support, service, and expertise so our partner establishments can grow their business.

Qualifications

  • Great customer service.
  • High school diploma or equivalent.
  • Terminal Handler's License - costs covered by company.
  • Relevant experience preferred but not required ATM, amusement, gaming, or other electronic / mechanical aptitude (examples HVAC, low voltage, cable, phone, internet, automotive).
  • Ability to communicate effectively & follow written or verbal instruction.
  • Strong organizational, problem-solving, analytical skills.
  • Computer literacy helpful but not required.
  • Valid driver's license.
  • Minimum of 21 years of age.
  • Frequently required to lift / push weights up to 50 pounds.

    • Summary

    The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, and assisting in other areas as needed.

    Duties and Responsibilities

  • Respond to and troubleshoot service calls for equipment repairs in a timely manner.
  • Interact with clerks, restaurant staff, management, and customers to solve issues as they arise.
  • Provide exemplary customer service.
  • Manage inventory to ensure parts are available when repairs are needed.
  • Complete all necessary documentation for device entry and logs.
  • Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.

    • Base Pay Range : $18-$30 / hour based on experience.

    This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as : qualifications, experience level, and skillset.

    Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity / legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and / or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

    Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Field Service Technician • Joliet, IL, US