Technical Writer (Remote)

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see engagegroup.com / about / inclusion-and-diversity / . What You'll Do Here : Want to help teachers teach and learners learn? Join a team of technical writers who work with technical product managers, development, support, marketing, and user experience teams to help customers effectively use our learning platforms and tools. You'll also support internal partners by helping to structure and organize information for findability. You will do this by developing : + Accurate, clear, and relevant help information that is both highly usable and reusable + Clear and effective UI text and UI text patterns Technical writers perform according to 5 key dimensions : + Agile information development : Work to deliver value quickly for our customers by creating, refining, and developing against user stories, epics, and bugs in our team backlog. Identify impediments or scope creep and help with prioritization. Participate in standups, retrospectives, planning, and doc releases. + High quality work : Develop information centered around the user's needs, using attention to detail to assure that the information is accurate, structured for usability and reuse, and adheres to style guidelines and standard methodologies. Help ensure quality by peer reviewing other writers' pull requests. + Effective partner collaboration : Collaborate across the organization and within the team; interview partners and subject matter experts; resolve conflicts; and communicate status. Give and receive constructive feedback in peer reviews and with others as needed. + Continuous improvement : Push yourself to continuously improve by honestly assessing both successes and challenges, identifying potential solutions, and testing those solutions in practice. Share your learning with the team and others as relevant. + Team leadership : Share your expertise and contribute to a culture of team excellence that celebrates successes and learns / recovers from setbacks. Skills You Will Need Here : + 2+ years' work experience writing user-focused software documentation. + Experience writing application microcopy / UI text. + DITA experience, including content reuse (topics, conrefs, keys, branch filtering). + Version control with Git or equivalent (Mercurial, Subversion). + Exceptional written and visual communication skills with a proven record to "make the complicated simple." + Outstanding multitasking ability to shift gears among concurrent projects and changing business needs; prioritize work effectively. + Excellent interpersonal communication skills; experience collaborating with partners across many areas and departments, including product management, UX, sales / marketing, and customer support. + Understanding of Agile principles and practices, with experience participating with cross-functional Agile development teams. + Keen ability to identify real-world user needs and workflows and to use that understanding to inform your work. + Can apply standard accessibility practices to documentation. + Knowledge of HTML and CSS. + Knowledge of UX principles. Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO / Affirmative Action Policy signed by CEO Michael Hansen (idencdn.net / pdvq6j / EEO\_Policy\_Statement\_January\_2017) and Equal Employment Opportunity is the Law notice (idencdn.net / pdf / plus / cengage / ybs5gt19ik / eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting’s job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.