Air Export Lead AgentExpeditors • Peabody, Massachusetts, USA
Air Export Lead Agent
Expeditors • Peabody, Massachusetts, USA
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionDaily review Stat 1 and operational reports and work with team on updating event codes Audit files and work with the team on meeting operating process standards Build and maintaining strong relationships with vendors (airlines trucking companies and others) and customers Evaluate vendors at defined intervals per company policy focusing on areas of possible improvements with corrective action plans where needed Proactively work to maintain and monitor accounts payment within 30 days Ensure company credit procedures are followed and utilized effectively Accurate and timely billing of vendors and resolve accounting issues Monitor accounts payable to vendors (airlines truckers etc.) utilizing BNP report Monitor intercompany accounting discrepancies via AJAX report Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer Participate to the transition of new business / updates to existing business Assist in retention calls and complete customer reviews with your regular customers to document in the CRS Identify with manager / supervisor develop and mentor your No. 2 Support the supervisor where needed Allocate workloads within team to ensure smooth operations during peak activity or staff absence Be a guide for the team - mentor agents Ensure team meets company standards of 52 hours training per year per employee Follow-up new hires training as per the company requirement standards Periodically communicate department goals and expectations with team to ensure buy-in and accountability Promote productivity tools (e.g. using edoc and edoc treeview export database process management) Be open to implementing new system changes and enhancements with your team Be involved and suggest system / process improvements Set the tone of this environment within your team Proactively promote the companys 10 cultural attributes : Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary. 3 years of industry specific qualification (country specific) Good market and product knowledge Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results Pro-active strong organizational skills Good computer skills (Excel Word) Hazardous Materials certification (preferred) Fluent in English Air Export Supervisor and Manager Paid Vacation Holiday Sick Time Health Plan : Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus Base Pay Range : $26 - $35 per hour based on experience
Scope of Position
Assist Manager and Supervisor with all aspects of the Air Export Department while ensuring the proper and timely movement of freight while providing exceptional customer service.
Major Duties and Responsibilities
Operations
- Ensure smooth and timely freight process flow
- Prepare various documents for international transportation
- Coordinate and negotiate rates with our contracted vendors in procuring space and services
- Ensure accurate and timely client and vendors billing
- Ensure accurate and timely data entry into our operating system
- Interact with our customers in arranging their international export shipments meeting customer service standards
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
- Understand department process flow constantly looking for areas of improved efficiency
- Ensure all customers standard operating procedures are followed as per the DLSOP
- Work with the team on meeting KPI standards as per the companys procedures
- Monitor shipment reports to ensure total customer satisfaction
- Overseas communications
Support the supervisor in the following areas :
Finances
Sales / Retention
People
Systems
Culture
Qualifications :
Reporting Structure
Additional Information :
Expeditors offers excellent benefits :
Remote Work : No
Employment Type : Full-time
Key Skills
Business Intelligence,Electro Mechanical,Bluetooth,Barista,Accident Investigation
Experience : years
Vacancy : 1
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Air Export Agent • Peabody, Massachusetts, USA
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