Resident Coordinator

Job Description

Job Description

Description :

About Interfaith Community Services :

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do :

In the Resident Coordinator role, you’ll be responsible for maintaining a safe and secure living environment for clients of Interfaith’s Oceanside Navigation Center. Working alongside a comprehensive team of skilled professionals, the Resident Coordinator engages with case managers and other shelter team members to support individuals in regaining self-sufficiency.

CORE DUTIES AND RESPONSIBILITIES :

• Assist with client intakes, transfers, coordination of services, and discharges.
• Acclimate new clients to their living arrangements and orient them to program policies, procedures, and shelter rules.
• Monitor resident behavior, interactions, and overall well-being, addressing concerns promptly and professionally.
• Respond appropriately to crisis situations, including de-escalation and safety / risk assessments, following established protocols.
• Promptly notify supervisors and appropriate staff of problematic behaviors, compliance issues, or safety concerns.
• Maintain a drug-, alcohol-, and violence-free environment in accordance with program policies, report any concerns immediately.
• Administer First Aid / CPR as needed and follow emergency protocols.
• Contact emergency services when necessary and provide accurate, timely information.
• Maintain hallways and common areas free of debris, wheelchairs, and other hazards; perform cleaning and sanitizing tasks in absence of janitorial services.
• Prepare rooms and beds for new admissions or upon client exit.
• Support clients in making and attending appointments, arranging transportation, and coordinating related services.
• Provide support in therapeutic activities and interventions within scope of role and program policies.
• Accompany clients to appointments for support under the guidance of qualified personnel as needed.
• Review and update daily logbooks; brief incoming shift staff on relevant issues.
• Accurately record emergencies, disciplinary actions, incidents, and other notable events during shifts.
• Escalate operational concerns and client needs to supervisory staff in a timely manner.
• Participate in interdisciplinary care meetings, quality improvement initiatives, and all required staff meetings and trainings.
• Ensure confidentiality of all client information and records.
• Conduct facility safety checks, wellness checks, fire drills, and utility inspections to ensure compliance with federal, state, and local regulations.
• Support transportation specialists with vehicle readiness, transportation schedules, and documentation as needed.
• Collaborate with other Resident Coordinators to promote a positive and cohesive community.
• Perform additional duties as assigned by supervisors.

Requirements : Who You Are :

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll :

Skillsets / Additional Requirements :

Working Conditions / Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Location : Onsite / Oceanside

Hourly Rate : $19.63-$23.99

Hours :

EMPLOYMENT BENEFITS

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.